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Chicomm Blog

Are you ready for some…MOTOTRBO?!

Posted by Kendra Newlon on Thursday, December 5, 2013

What are the first things you think of when given the slogan ‘Are you ready for some football?!” Many ideas such as food, tailgating, friends and team rivalries are the first to pop into our minds. But what if we didn’t have our Sunday afternoon/nights of football, or what would we have to look forward to on Monday nights after a day at work if the NFL ceased to exist? Fault proof communication is one of the silent, yet very important aspects of running not only a successful game, but a stellar season.

Tags: Two Way Radios, Chicago Communications, Motorola Solutions, Two Way Radio Accessories, Technology, MOTOTRBO, Safety Solutions

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Our rental department at Chicago Communications is one of the services that often times goes overlooked when prepping for an event. However, if utilized correctly, having a communicationsystem in place for your event, no matter how big or small, really determines whether or not it goes off without a hitch. Ask Justin Thaler from STEVE HARVEY on NBC .

Tags: Two Way Radios, Chicago Communications, Two Way Radio Accessories, Rental Equipment, Customer Service

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470Mhz Interference

Posted by Kendra Newlon on Wednesday, November 13, 2013
I would like to take this time for the customary Tech Talk to notify users of the 470Mhz frequency band of interference we have been receiving over the last 6 weeks. Users along the North Shore of Illinois operating on specific 470Mhz channels have been getting hit with co-channel or On Frequency interference. What that means to you is specific direct interference on your frequency will result in lost coverage and excessive noise coming across your frequency.

Tags: Two Way Radios, Chicago Communications, Public Safety Communications, Tech Talk

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911...Do you know when to call?

Posted by Kendra Newlon on Wednesday, November 6, 2013

We’ve been taught ever since childhood to dial 911 when we encounter a problem concerning the law, health, or safety. As natural as this may feel to us in a time of need, there is actually protocol into whether or not to call 911 vs. the general police/safety numbers.

Now of course, incidents that put someone’s life, safety, health, or property in immediate danger without hesitation require a 911 call.

I’m speaking of those occurrences that may not be time sensitive, or requiring emergency services. Events that happened longer than 15 minutes prior, (that do not involve an injury and suspects are not present at the scene) do not require an immediate 911 dial. Instead, contact the local authorities via their general phone number. If you don’t know your local non-emergency line, dial 411 to be connected or click on the link below. If you live in Chicago, dial 311 for non-emergency events.

Tags: Public Safety Communications, Next Generation Public Safety, Safety Solutions

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Trick or Treat....& Two-Way radios!

Posted by Kendra Newlon on Tuesday, October 29, 2013

Halloween is right around the corner – costumes are being finalized, trick or treat routes are being mapped, and candy is overflowing. Sometimes with the excitement of such a fun holiday, we forget to remember the basics in terms of safety.  If we let the safety of these little vampires, ghosts, and ballerinas slip to the background of all the enthusiasm, things can go from fun and games to spooky in a matter of minutes.

The Biggest Safety precaution:  SEAMLESS COMMUNICATION

For Trick or Treaters & Parents:

Cell phones are a great way to keep in touch with the older Halloween goers, or if it’s a relatively small group. But how do you communicate with groups of children who may be old enough to walk down the block, but not own a cell phone!? The same way Police and Fire crews communicate with each other- two way radios. Obviously purchasing high tiered radios aren’t the option we are suggesting, but there are two way radios designed for these types of instances- for relatively cheap in many stores. By sending your ghouls and goblins off in the neighborhood equipped with a  two way radio (or commonly referred to as a walkie talkie) you are able to constantly connect with them at the push of a button.

Tags: Two Way Radios, Chicago Communications, Wireless Communication, Technology, Education, Rental Equipment, Safety Solutions, Vertex

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THE CONNECTED RESORT with MotoTrbo Applications

Posted by Kendra Newlon on Wednesday, October 16, 2013

Getting the right information to the right person at the right time can mean the difference between a returning guest and a dissatisfied customer; that’s why guest satisfaction is at the top of the priority list for any organization in the Hospitality sector. Rapid response, attention to detail and well-informed staff are key to ensuring the experience is memorable for all the right reasons.

Hotel staff often uses a variety of disjointed independent communication tools such as cell phones, pagers, WiFi phones, paper work tickets and email to stay on top of customer requests. Large facilities and remote areas result in poor coverage, missed notifications and delayed responses to guest requests when it matters most. Furthermore recurring monthly fees and a constant desire to reduce operational expenses has pushed more and more hotels to explore the benefits of two-way radios.

Guaranteed coverage on a private network, durable portable devices, and integration to current building infrastructure systems and guest management systems via data applications make Motorola’s MOTOTRBO an excellent option for hotels of all sizes.

Tags: Two Way Radios, Chicago Communications, Motorola Solutions, Wireless Communication, MOTOTRBO, Hospitality, Cellular Technology

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Meet Dan Wolski, Technician at ChiComm

Posted by Kendra Newlon on Wednesday, October 9, 2013

Always busy at his work station, Dan Wolski has fixed radios, accessories, televisions, and security equipment for Chicago Communications since 1994.

Originally from the Chicago land area, Dan grew up interested in electronics and their functions after a friend introduced him to radios. He ultimately decided to make it his career. He attended a technical school in Indiana, in the vicinity of Valparaiso College.

Dan’s career in radios began in a small CB store his friend owned, located in Kankakee, IL. There, he would repair all sorts of radios, ranging from small hand held two way radios to entire radio systems installed in vehicles. He decided to then move back up to the Chicago area, where he landed a position within ChiComm.

Tags: Two Way Radios, Chicago Communications, Motorola Solutions, Wireless Communication, Meet our Technicians, Employee Spotlight

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Update: Learn about our activities for Customer Service Week 2017 here. 

This time of year we begin busily preparing for National Customer Service Week.  It is a week I look forward to every year as it provides a great reminder to all of us as to why Chicago Communications, LLC is in existence – to serve our customers in a way that sets us apart from the rest.  While this is easily said (or written), it is not easily done.  It involves many, many pieces that all must fit together to achieve a goal of this importance and magnitude.  Our products, our knowledge, our customer relationships, our supplier relationships, the technology we use to support the work we do, our ethics, and most of all our employees must all work together to ensure the best possible experiences for our customers.  While every day we work to ensure these pieces are working together to the level our customers expect, it is National Customer Service Week that provides a special focus and recognition to all who help make it happen.

Tags: Chicago Communications, Hospitality, National Customer Service Week, Pointers from the Principals

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Vertex is a No-Brainer for Two-Way Radios

Posted by Kendra Newlon on Wednesday, September 25, 2013

The world of two-way radios is quite technical, so how do you uncover which one is right for you and your business? Most of us don’t have a background in the operations and features of these two-way radios, yet they are the vital solution to our communication needs. Between different brands, styles, sizes, frequencies, and capabilities, it could be an overwhelming process to dig through. This is why many schools opt for a cell phone option.

But if you choose a cell phone plan for your communication system, what are you REALLY missing out on?

If you’re in the education market, Chicago Communications suggests taking a peek into the Vertex Radios.  “What’s the need for special communications in schools?” you might ask. If your school has a lower enrollment, two-way radio communications can help keep track of when school busses arrive and depart, keeping school officials who may be outside the building connected to those who are inside, etc.  If your school has a higher enrollment, knowing where your staff is located at all times is critical to ensure school safety. The need for instant communication is necessary for any size of school to provide proper safety for school administrators and students.

Tags: Two Way Radios, Chicago Communications, Wireless Communication, Cellular Technology, Education, Safety Solutions, Vertex

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Meet John Marquardt, Technician at ChiComm

Posted by Kendra Newlon on Tuesday, September 17, 2013

Meet John Marquardt, a low key kind of guy with a big impact here at Chicago Communications. A man with many talents and very few words, John’s stomping ground is a work bench and toolbox at our Chicago Loop location. He is one of our valued technicians who has put in 29 years of hard work and dedication into fixing two way radios and other communication system accessories.

Tags: Chicago Communications, Meet our Technicians, Maintenance/Installation/Service

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