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Chicomm Blog

Professionals in the hospitality industry know that providing superior guest service requires more than fresh sheets and late checkouts. Guests expect privacy surrounding their stays, and hospitality laws require that hotels protect guests’ safety and avoid negligence, which includes safeguarding their identifying information.

Here we look at ways improved communications can improve hotel guest confidentiality and make your guests feel safe and welcomed.

Tags: Hospitality, Video Surveillance, Digital Two-Way Radios, MOTOTRBO

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The reviews keep coming, and the message is clear: Guests give five stars to your hotel’s ample amenities and friendly staff, but they have much less love for your unreliable WiFi.

When everyone from business travelers to high school marching band members have multiple connected devices per person – including laptops, phones and tablets – the system your property acquired years ago just isn’t keeping up.

A few savvy strategies can put your hotel wireless on the fast track, and the reasons to upgrade are clear: higher guest satisfaction, competitive advantage and access to hospitality-related innovations. If you’re considering it, research shows you’re not alone.

Tags: Hospitality, Wireless Communication, Wireless Networking

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Best Two-Way Radios for Hospitality

Posted by Lisa MacGillivray on Thursday, March 1, 2018

What are the best two-way radios for hospitality? 

Selecting the right radio in this business needs to be informed by specific job responsibilities: Sleek handhelds are often best for front desk staff, whereas ruggedized products are needed for facilities management. Security staff often need discreet devices to do their job best.

For each staff role, there are radios, accessories and applications available that offer a full range of features and functionality to keep operations running smoothly and guests happy.

With guest satisfaction in mind, below are the specific two-way radio models that are best for three major staff roles in hospitality. Experienced two-way radio service providers can also provide helpful specifications and advice when making a selection.

Tags: Hospitality, Two Way Radios, Two Way Radio Accessories, MOTOTRBO, Digital Two-Way Radios

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No part of the hotel and resort experience is immune from today’s fast-moving hospitality technology trends, and that includes connectivity in lobbies and lounges.

No longer is the lobby a pass-through point or the lounge a place just for breakfast and happy hour. Business travelers, in particular, want connected communal public workspaces where they can hold informal meetings, socialize with their smartphones and finish up the day’s work.

So let’s take a look the hospitality technology trend of connected lobbies and lounges.

Tags: Hospitality

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In the hospitality business, delivering a flawless guest experience requires seamless communications, from before guests arrive, to the duration of their stays, to after they check out.

Two-way radios have long been the backbone of hotel and resort communications and hospitality management, and their features and functionality are catching up to meet the demands of increasingly more connected consumers and guests.

Is your current radio solution ready for the future, or is it time to upgrade? Start to assess with this two-way radio checklist for the hospitality business.

Tags: Hospitality, MOTOTRBO, Digital Two-Way Radios

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Hospitality management is one of the most complex – and most rewarding – leadership careers there is. You’re not only delivering a service, you’re creating exceptional experiences for guests, whether they’re business travelers, moms out for a girls’ weekend or high school students traveling for a band competition.

You are helping guests create memories, and to do that well takes a touch of inspiration. To create that spark, we’ve compiled wisdom from some of the giants in the hospitality industry.

Let’s let these legendary hoteliers speak for themselves; here are 30 inspirational quotes for hospitality management:

Tags: Hospitality

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Hospitality social media accounts are up and running for all aspects of the industry, from consumer trends to innovation, technology and communications. There is no shortage of options for accounts to follow, like or connect with that provide the latest news, updates and forecasts.

Given how important communication in the hotel industry is to keep all operations running smoothly, it’s key to stay on top of the latest technology offerings and how they’re being used. Hospitality social media can be a helpful tool for keeping a pulse on what’s new in technology and beyond.

Here are 9 must-follow hospitality social media accounts:

Tags: Hospitality, Social Media

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The hospitality industry may have been slow to pick up on some technology trends – looking at you, super-slow hotel WiFi – but it’s been making up for lost time by leading key tech trends instead of following them.

Hotel and resort chains are competing like never before on technology that elevates guest experiences, and some options are truly over the top – the rooftop that is. From robot butlers to, yes, a rooftop rainforest, let’s look at some ways the hospitality industry is stepping up its tech.

Tags: Hospitality, Wireless Communication

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With the summer underway, the hospitality industry is booming. School is out of session and vacation time is finally being put to use which is great news for resorts and restaurants. But with this spike in business comes an increase in demand and expectations on the staff. Without the proper communication solutions, slow service could easily turn someone’s vacation or event from something fun and memorable to disappointing and frustrating.

When your business’ success depends on how well you are able to provide a service, you cannot afford to cut corners on communication. Use this guide to learn how these new or updated communication solutions can help your guest have an enjoyable experience.

Tags: Wireless Communication, Hospitality, Bi-Directional Amplifiers, Digital Two-Way Radios

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Those charged with maintaining or upgrading the communications system of a busy hotel have their work cut out for them. They're charged with both keeping up with increasing guest expectations when it comes to wireless, and making sure critical staff communications run smoothly. Depending on the size, prior communication equipment, and budget you have to work with, some options may be aesthetically more appealing than others. For example, in a smaller hotel, the upfront cost of using cellular devices can be more appealing than putting down a lot of money for two way radios and other communication devices. Or if you’re in need of a quick fix, ordering communication equipment (two way radios and cellular devices alike) from a website may seem to be the answer.

Tags: Two Way Radios, MOTOTRBO, Hospitality, Customer Service, Digital Two-Way Radios

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