Chicomm Blog

Operating a quality hotel, maximizing your facility and creating world‑class service are key to ensuring a positive guest experience and improving guest retention. But where does hotel technology fit into this? And how can it be used to give guests an exceptional experience at your property? Here, we look at what you can do as a professional in hospitality to use technology to your full advantage.

Guests expect it, and federal law surrounding protecting guests' safety and avoiding negligence underscore its importance. Here, we look at why hotel guest confidentiality is so important and how hospitality professionals can use communications technology to make it happen.

In the hospitality industry, timing and coordination are essential. This calls for effective hospitality technology that nowadays is expected not just by guests and customers but also by managers, supervisors, front-line staff, and guest personnel. In any given restaurant, hotel, or service environment, the staff’s ability to communicate instantly and efficiently is critical to providing excellent service and customer satisfaction.

Hospitality social media accounts are up and running for all aspects of the industry, from consumer trends to innovation, technology and communications. There is no shortage of options for accounts to follow, like or connect with that provide the latest news, updates and forecasts.

When you’re trying to hear something important, ambient noise from machines, people, music or traffic can make it challenging. In some instances, this can be merely inconvenient, but in situations involving disaster response, manufacturing, and education the impact can be more serious, affecting outcomes in production, performance, and public safety. This is where noise cancellation technology comes into play and why it’s such an important feature in your communications devices.

Professionals in the hospitality industry know that providing superior guest service requires more than fresh sheets and late checkouts. Guests expect privacy surrounding their stays, and hospitality laws require that hotels protect guests’ safety and avoid negligence, which includes safeguarding their identifying information.

Here we look at ways improved communications can improve hotel guest confidentiality and make your guests feel safe and welcomed.

The reviews keep coming, and the message is clear: Guests give five stars to your hotel’s ample amenities and friendly staff, but they have much less love for your unreliable WiFi.

When everyone from business travelers to high school marching band members have multiple connected devices per person – including laptops, phones and tablets – the system your property acquired years ago just isn’t keeping up.

A few savvy strategies can put your hotel wireless on the fast track, and the reasons to upgrade are clear: higher guest satisfaction, competitive advantage and access to hospitality-related innovations. If you’re considering it, research shows you’re not alone.

What are the best two-way radios for hospitality? 

Selecting the right radio in this business needs to be informed by specific job responsibilities: Sleek handhelds are often best for front desk staff, whereas ruggedized products are needed for facilities management. Security staff often need discreet devices to do their job best.

For each staff role, there are radios, accessories and applications available that offer a full range of features and functionality to keep operations running smoothly and guests happy.

With guest satisfaction in mind, below are the specific two-way radio models that are best for three major staff roles in hospitality. Experienced two-way radio service providers can also provide helpful specifications and advice when making a selection.

No part of the hotel and resort experience is immune from today’s fast-moving hospitality technology trends, and that includes connectivity in lobbies and lounges.

No longer is the lobby a pass-through point or the lounge a place just for breakfast and happy hour. Business travelers, in particular, want connected communal public workspaces where they can hold informal meetings, socialize with their smartphones and finish up the day’s work.

So let’s take a look the hospitality technology trend of connected lobbies and lounges.

In the hospitality business, delivering a flawless guest experience requires seamless communications, from before guests arrive, to the duration of their stays, to after they check out.