Guests expect it, federal law requires it, and protecting guest confidentiality is critical for building trust and avoiding negligence claims. Hotels that prioritize data security and privacy also build trust, enhance their reputation, and create loyal customers.
With technology playing an increasingly central role in hospitality operations, guest confidentiality now extends beyond room privacy to safeguarding personal data, securing communications, and preventing unauthorized access.
Here’s why hotel guest confidentiality matters and how modern communication technology can help you make it happen.