Chicomm Blog

I can't tell you how many times I’ve heard from a customer, "My police radio system sounds bad," only to find that their radios are not set up correctly.

Not having the right setup and/or not using two-way radios properly will lead to all kinds of performance issues, even if you have the latest emergency communications equipment. This can impact everything from routine conversations to emergency communications and disaster response. Before you call to have your radios or systems serviced, it’s worth the time to try a few troubleshooting tips first.

The simplicity of the solutions here may surprise you, so keep reading for my answer to why your police radio system sounds so bad. Hint: It’s probably not the radio.

FirstNet was created in the aftermath of 9/11 to be a force-multiplier for first responders – to give public safety 21st century communication tools to help save lives, solve crimes and keep our communities and emergency responders safe.

FirstNet is a nationwide wireless broadband network for first responders deployed through a public-private partnership between the federal government and AT&T.

FirstNet offers public safety a communications network built to their operational and technical needs — a new Band Class 14 network designed to be reliable, functional, safe and secure, and provide optimal levels of operational capability at all times. In other words, a dedicated ‘fast lane’ for public safety communications. 

First responders across the country – police, fire, EMS – are benefiting from the technological advances of FirstNet, and here’s a closer look at the benefits and possibilities.

The case for investing in a mobile command center (MCC) for police departments and other public safety agencies is strong – they’re easily customizable, can be as high-tech as you need them to be, and they’re appropriate for a wide variety of use cases. 

With the proper mobile command center, police officers and first responders have the ability to host all of their necessary functions in a single area, all while being able to move throughout their community as needed.

As public safety technology and 911 Communications continue to evolve, the benefits for investing in a mobile command center are as compelling as ever.

If you’re in the market for a new two-way radio solution, you may be feeling overwhelmed by all of the options: Analog vs. digital? Trunked radio system vs. Conventional? Repeater vs. Distributed Antenna System?

Working with trusted two-way radio service providers is ultimately the best way to determine which solution will best meet your needs, and it’s a good idea to go into your conversations with providers with some homework already done.

For now, let’s start with just one of your many options by helping to answer: What’s the difference between a conventional and trunked radio system?

How do you plan for the unimaginable?

An active intruder or shooter enters a school, manufacturing facility, or public safety building.

A tornado, flood, or other weather emergency rips through your town, creating havoc. 

All of these horrific events require a combination of planning and the right technology to make sure that facilities are safe.

In Illinois, STARCOM21 pays off in increased public safety. STARCOM21 is a radio system that offers reliable high‑speed mobile connectivity to more than 60,000 subscribers in Illinois. In this blog, we’ll discuss the system in more detail, including a case study of how one police department overcame serious safety issues by fixing coverage problems with their STARCOM21 system.

Preparing Your Communications System for Changes in Illinois law

With high‑profile law enforcement cases in the news and a new law requiring Illinois law enforcement departments to utilize officer‑worn body cameras, it’s important to understand the evolving law and how it affects public safety and 911 communications.

I see a lot of 911 communications dispatch centers in the course of my work, and some function better than others. When attention is paid to the design and layout of dispatch center furniture, that makes a positive difference in efficiency and comfort.

The furniture and layout of a dispatch center can almost always be improved. There are techniques for arranging dispatch center furniture, two-way radios, monitors, and phone systems to help emergency responders do their jobs.

In response to the coronavirus pandemic, many dispatch centers have begun modifying work environments to encourage social distancing. But with a flood of advice from news sources, health experts, and local government, how do you know which modifications to tackle first? And which modifications are most effective without throwing budgets off‑balance?