Chicomm Blog

A dispatch console is becoming an essential tool for anyone who wants to ensure that customers, workers, and the public are all connected and protected.

What are the functions of dispatch consoles, and what are the benefits of using this technology?

For years, radio users had their own language - 10 codes. The lingo filtered into popular culture, and even folks who didn’t use two-way radios would say “10-4” to mean “affirmative.”

Despite their continued use in some industries and law enforcement, codes and other jargon terms are being abandoned in favor of what is called “plain language.” 

As early as 2006, the National Incident Management System (NIMS) ALERT wrote: “While the NIMS Integration Center does not require plain language for internal operations, it strongly encourages it, as it is important to practice everyday terminology and procedures that will need to be used in emergency incidents and disasters. NIMS implementation is long-term, and persuading everyone to change ingrained habits overnight is probably impossible. But we do hope that over time, everyone will understand the importance of using common terminology, that is, plain language, every day.” 

What are these “ingrained habits,” and how important are they in today’s two-way radio communication?

Police departments rely on communication technology to do crucial public safety work. The right equipment functions dependably each day and in many scenarios. There are several communications essentials that give officers the reliable, real-time information they need to do their job responding to incidents and serving their communities. These are the tools a modern, connected police department can’t do without.

We depend on firefighters to do their jobs under the most dangerous conditions imaginable, and firefighters depend on their communication equipment to help them do it. Firefighter radios must perform reliably in all environments and stand up to rough handling in life-or-death scenarios.

When purchasing two-way digital radios to support this critical work, investing in the right product for your department’s needs is essential. Here are some key questions to consider when shopping for the devices that help firefighters keep our communities safe:

I can't tell you how many times I’ve heard from a customer, "My police radio system sounds bad," only to find that their radios are not set up correctly.

Not having the right setup and/or not using two-way radios properly will lead to all kinds of performance issues, even if you have the latest emergency communications equipment. This can impact everything from routine conversations to emergency communications and disaster response. Before you call to have your radios or systems serviced, it’s worth the time to try a few troubleshooting tips first.

The simplicity of the solutions here may surprise you, so keep reading for my answer to why your police radio system sounds so bad. Hint: It’s probably not the radio.

FirstNet was created in the aftermath of 9/11 to be a force-multiplier for first responders – to give public safety 21st century communication tools to help save lives, solve crimes and keep our communities and emergency responders safe.

FirstNet is a nationwide wireless broadband network for first responders deployed through a public-private partnership between the federal government and AT&T.

FirstNet offers public safety a communications network built to their operational and technical needs — a new Band Class 14 network designed to be reliable, functional, safe and secure, and provide optimal levels of operational capability at all times. In other words, a dedicated ‘fast lane’ for public safety communications. 

First responders across the country – police, fire, EMS – are benefiting from the technological advances of FirstNet, and here’s a closer look at the benefits and possibilities.

The case for investing in a mobile command center (MCC) for police departments and other public safety agencies is strong – they’re easily customizable, can be as high-tech as you need them to be, and they’re appropriate for a wide variety of use cases. 

With the proper mobile command center, police officers and first responders have the ability to host all of their necessary functions in a single area, all while being able to move throughout their community as needed.

As public safety technology and 911 Communications continue to evolve, the benefits for investing in a mobile command center are as compelling as ever.

If you’re in the market for a new two-way radio solution, you may be feeling overwhelmed by all of the options: Analog vs. digital? Trunked radio system vs. Conventional? Repeater vs. Distributed Antenna System?

Working with trusted two-way radio service providers is ultimately the best way to determine which solution will best meet your needs, and it’s a good idea to go into your conversations with providers with some homework already done.

For now, let’s start with just one of your many options by helping to answer: What’s the difference between a conventional and trunked radio system?

How do you plan for the unimaginable?

An active intruder or shooter enters a school, manufacturing facility, or public safety building.

A tornado, flood, or other weather emergency rips through your town, creating havoc. 

All of these horrific events require a combination of planning and the right technology to make sure that facilities are safe.