Maintenance Contracts

At Chicago Communications, We Service What We Sell

Service Agreement

Chicago Communications is under contract to maintain your communication system. You choose the services you need. There is a monthly fee, which varies depending on the work required. However, it is usually less than the cost of similar service calls made without a contract. Additionally, it helps you plan and budget for services.

Why do you need more than a Manufacturer's Warranty?

• Most manufacturers' warranties cover repairs at the factory. This does not include local service support for pick-up and delivery of warrantied items.
• Most manufacturers' warranties require returning equipment for repair.
• If an item needs to be returned, do you have spares to keep the system operating at full capacity?
• Warranties often give a false sense of security regarding a network's long-term health.
• Repairs will be more expensive if something breaks outside of the warranty.

 Objective of a Service Agreement

• Prepare for the unexpected.
• Items can fail even during the warranty period. Make sure you are protected against all possible issues.
• Electronics must be maintained and monitored regularly to ensure optimal performance.
• Preventive maintenance helps you avoid being "surprised" by unexpected failures. Today’s technology evolves rapidly.
• Most software and firmware-driven technologies require regular upgrades to stay ahead of the technology curve.  
• Ensure you're maximizing your investment.

We offer Four Service Contract Options

Essential Service Package

• Most common for small radio systems.
• Local Service Pickup and Delivery (or UPS call tag service) for mobile and portable radios.
• Out-of-warranty repairs included.
• Does not cover Liquid, Fire, or Physical damage.
• On-site infrastructure repair available Monday through Friday, 8:00 AM to 4:30 PM.
• Same or next day response with no extra charges for standard service repair.

Advance Service Package

• Most common package for business-critical systems.
• Same coverage as the Essential Package, with added 24/7 support for infrastructure repairs.
• 4-Hour Response Time Guarantee.
• One preventive maintenance service is performed annually on all infrastructure.

Premier Service Package

• This is the most common package for customers requiring maximum uptime from their network.
• Includes the same coverage as the Advanced Package.
• Biennial preventive maintenance service for your subscriber radios beginning in Year 3.
• Reprogramming of radios is permitted once per quarter.
• Recommended upgrades for normally released infrastructure and subscriber firmware.
• Advanced replacement process for (non-Public Safety) radios needing repair.
• Remote Diagnostics and Monitoring of Infrastructure: Requires additional hardware and software. A VPN tunnel from our facility to yours is also needed. A one-time activation fee covers all setup.

Manage Service Package

• This is for the customer who wants worry-free management of their entire communications network.
• Same coverage as the Premier Package.
• Radio Management to support all devices on the network.
• Management of programming code plugs.
• Priority 2-hour response time.