When schools closed their doors to slow the spread of COVID‑19 in March 2020, many teachers and students found themselves scrambling to navigate new online learning platforms, video conferencing calls, and a sudden absence of face‑to‑face interactions. Standard classroom challenges were quickly compounded by technical difficulties, including.
- Unstable internet connections
- Inadequate capacity on the school virtual private network (VPN)
- Cybersecurity threats
- Long call wait times for campus IT support