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Chicomm Blog

Captain George Rabiela has retired from the Chicago Fire Department, but he and his companion Brady the Fire Dog are still having a positive impact on people’s lives.

ChiComm has been fortunate to volunteer alongside Captain George at the Chicago Firefighters Union Local 2 Toy Parades, and we recently donated a lightbar to his efforts to help others.

We’re thrilled to introduce you to two of our favorite partners and tell you about their inspiring work.

Tags: Chicago Communications, Public Safety Communications

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Ten codes, also known as 10 codes, are an important and enduring element of radio lingo, much like the main phonetic alphabet, police phonetic alphabet, and other radio-specific terms. Thanks to popular culture, even people who don’t use two-way radios are familiar with codes such as “10-4,” meaning “affirmative." (If you've ever visited our offices, you've likely heard these terms in use, particularly if you overheard a conversation with Shop Supervisor Emory Ludtke.)

Despite their pervasiveness in multiple industries and law enforcement, codes and other lingo are fading among certain radio users, leading some to wonder: Are ten codes a thing of the past for public safety? Let's take a look whether that's true, and why or why not.

Tags: Two Way Radios, Chicago Communications, Public Safety Communications, Interoperability

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As wireless communication solutions are constantly evolving, it’s a challenge to keep up with the latest and greatest devices and functionality. While it would be impossible to keep up with every update or product that’s made available, it is worthwhile to conduct an occasional appraisal of your existing systems -- and your current challenges -- to see if a boost, replacement or new investment makes sense. 

To help with your once-over of your equipment, systems and challenges, here are five core wireless communication solutions to keep in mind that you may need to deploy, upgrade or replace. (Bonus: Check out our latest video, below, to find out how Chicago Communications helps companies and agencies meet their comprehensive communications needs.)

Tags: Two Way Radios, Chicago Communications, Public Safety Communications, Bi-Directional Amplifiers, Maintenance/Installation/Service, Wireless Networking

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It's a question pondered by job seekers, trainees, and seasoned businesspeople alike—not to mention customers themselves: "What does customer service mean to you?"

what-does-customer-service-mean-to-you.jpgAt Chicago Communications, we're in a good position to define great customer service skills, because our clients work in some of the most high-pressure customer service situations: they're first responders, educators, manufacturers, hotel and hospital workers, and more.

For many of them, providing good customer service means making a critical difference when it matters most, whether they're saving a life, teaching a child to read, building a product that consumers can depend on, or providing a weary traveler with comfortable accommodations.

Tags: Chicago Communications, National Customer Service Week, Customer Service

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During a site walk for a pre-proposal meeting with a School District, I noticed the following technologies:
  •       Analog Radio from Motorola
  •       Digital Radio from Motorola
  •       Digital Radio from Hytera
  •       Unlicensed Digital Radios from Motorola

I stopped to think about this. The School District has no money, four incompatible radios and the need to provide safety, maintenance and transportation for students and faculty. The question immediately turned into why didn’t the retailer advise the customer of the problems of purchasing a disparate systems?

Tags: Chicago Communications, Tech Talk, Education

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If you’ve received anything from us lately, or checked out our web site, you may have noticed a slight change with our logo. Instead of just our logo, you now will see that added underneath our logo is the statement, “We create the infrastructure behind mobility.” Why this change? Because we felt those six words pretty much sum up who we are and what we do.  

Tags: Chicago Communications, Wireless Communication, Pointers from the Principals, Bi-Directional Amplifiers

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Have you ever gone to use something at home only to find out it doesn’t work?  And then, when you mention to your family members that it isn’t working they look at you very matter-of-factly and tell you it’s been broken for a while?  Ugh! The frustration!

I had this exact scenario happen to me last year following a very large snowfall we had in Chicago. My husband and son were out of town so I went out to start the snow blower only to find that after several attempts it clearly was not going to start.   When I called my husband and son to ask them what I might be doing wrong while trying to start the snow blower, they of course very matter-of-factly told me it was broken.   As you might imagine, my response to this was not a pleasant one.   I hung up with them and ended up having to shovel the driveway by hand, and just for the record I have a very long driveway covered with about eight inches of very wet snow.   When they finally returned home from their trip I told them that if they just would have told me it was broken I could have fixed it, but if I don’t know it’s broken, I can’t fix it.  

Tags: Chicago Communications, Pointers from the Principals, Customer Service

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Memorial Day is upon us! While this weekend marks a time of beautiful weather, backyard football, delicious food, and time with loved ones, it also serves as a reminder of the tremendous men and women who have served, and continue to serve, our country.  

While we typically enjoy educating you all on radio communications, we wanted to use this platform as an opportunity to share some interesting facts about the start-of-summer holiday, and take time to acknowledge the courageous members of the military in our lives.  

Before that, here are some interesting things about Memorial Day that you may not know!

Tags: Chicago Communications

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Over the past decade, Chicago Communications has taken pride in the fact that we continue to succeed in our mission of being a trusted sales and service provider of innovative communication and information solutions. Ultimately, our goal is to help companies and organizations achieve their mission and improve their operational performance.  

Tags: Chicago Communications, Customer Service

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How ChiComm Got Involved in Snocross

Posted by Lisa MacGillivray on Tuesday, December 16, 2014

Chicago Communications, LLC sponsors many different types of events throughout the year. We sponsor runs, festivals, trade show venues, picnics, and believe it or not, snowmobile racing. Yes, snowmobile racing, also known as Snocross.

What is Snocross? Snocross is a sport involving racing specialized high performance snowmobiles on natural or artificially-made tracks consisting of tight turns, banked corners, steep jumps and obstacles. Riders race at speeds of up to 60 miles per hour. Now you might be wondering ….. do they actually race in Illinois? While there are tracks all over the country – New York, South Dakota, North Dakota, Minnesota, and Michigan -- the southern-most snocross track in the country is, yes, located in Illinois – Wauconda, Illinois to be exact. Races take place pretty much every weekend from December to March, and as you might expect to coordinate practices and race days takes a village. It also requires two-way radios.

Tags: Two Way Radios, Chicago Communications, Rental Equipment

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