Getting the right information to the right person at the right time can mean the difference between a returning guest and a dissatisfied customer; that’s why guest satisfaction is at the top of the priority list for any organization in the Hospitality sector. Rapid response, attention to detail and well-informed staff are key to ensuring the experience is memorable for all the right reasons.
Hotel staff often uses a variety of disjointed independent communication tools such as cell phones, pagers, WiFi phones, paper work tickets and email to stay on top of customer requests. Large facilities and remote areas result in poor coverage, missed notifications and delayed responses to guest requests when it matters most. Furthermore recurring monthly fees and a constant desire to reduce operational expenses has pushed more and more hotels to explore the benefits of two-way radios.
Guaranteed coverage on a private network, durable portable devices, and integration to current building infrastructure systems and guest management systems via data applications make Motorola’s MOTOTRBO an excellent option for hotels of all sizes.