Nextel's Network has been Decommissioned. What's Next?

A common concern we expect to hear would be: "So now that Nextel has shut down, what do I do with my trucks? The cell phone bills will kill me!!"

For those of you not in the know, Nextel shut down its operations at the end of last month. Sprint will be converting many of the current Nextel users to their Sprint network, while many will be left thinking, “I really don’t want to put cell phones in the hands of my truck drivers!"  So, Now what?!

The answer to that first depends on the coverage required to run your operations. Is it local to a town or County? Is it regional like Chicago? Is it area wide like Chicago and the surrounding collar counties or is it statewide? For all of those answers you have options. As you know you have the Cellular carrier. For those as fortunate you get a cell phone on the Sprint system or another, but your drivers are allowed to communicate ONLY when NOT operating the vehicle.

Great Event, Great Cause   

    For the past 4 years now we've had the pleasure of supplying two way radios to an organization we're very proud to support. That organization, Operation Support Our Troops (OSOT), was founded in 2003 by Deb Rickert of Illinois. I recently spoke with Deb and she explained to me how the organization got started.

    After the attacks of 9/11, Deb's oldest son went into the U.S. Military Academy at  Westpoint and afterwards joined the U.S. Army. Suddenly she found herself part of a military family, like many other families across the U.S. often do. The situation really opened her eyes to what military families go through, right away. She took note that there was always going to be a certain amount of politics and controversy surrounding the war but she wanted to make an honest effort to make sure those frustrations didn't get in the way of supporting those currently serving our country and those who have served already. She started by sending care packages overseas to troops that were deployed and in harm's way. The care packages were composed of a large variety of personal items, ranging from shampoo and soap to medical items and snacks--and can be different for each troop. Some units are in very remote areas where eating what they can on local economy isn’t much, and especially now with sequestration and cutbacks, they can’t get many of these things. The comfort/care package program took off quickly and became hugely successful in the years since then. 10 years later and the organization is approaching the 1.25 million pound mark of goods sent to troops serving! There are several other programs also run through OSOT that all focus on keeping the same message alive: not only do we still have troops that are serving overseas and across the world everyday but those that come home will also need our support more than ever. 

You are correct! You can buy two way radios off the web cheaper, but at what cost?

  To find out, let's compare buying off the web vs. buying from a radio shop, by walking through what typically happens in this situation. Let’s say there is a business—doesn’t matter what kind of business, it could be public safety, it could be manufacturing, and it could be education or hospitality. One of the employees at this business is designated to purchase some new two way radios to improve communication efforts. As with any good mandate, the employee starts to educate themselves on what a radio system is and what it can do for the company. This person becomes known as the official “expert” at the company. It may be the person already responsible for technology and technical aspects of the business or it may be a new role added to their job that's  very unfamiliar to that person. (Warning: Either way, by educating only one person, it leaves the company vulnerable if/when that person leaves!) 

And 15 Reasons Why They Should!

Let's start with the reasons why users aren't buying into the digital world of radio. Here are the 4 excuses heard the most:

1. Adversity to Change: People will say "Analog radios will always be around" or "I’ve always used XYZ radio and I will keep purchasing that brand"-because it's what they're used to and what they know. 

2. It's Not Within Reach: This is probably the most common reason. Until recently, proposed systems have been outside of their budget or the cost difference can't be justified even though the radios have great features.

3. "We Don’t Need Digital": Still others out there think, "Analog gets the job done. I like the quality and benefits of digital, but it's not necessary."

Chicago Communications gets involved with Ronald McDonald House's: 'Meals From the Heart'     

Last June, I got the opportunity to tag along on an important visit to the Ronald McDonald House near Lurie Children’s Hospital in downtown Chicago. You see, the charity was nearing its Grand Opening (to become the world’s largest) and we were making a special delivery. Motorola Solutions was kindly donating some new two way radios (walkie-talkies) for the staff to use at the Ronald McDonald House and Chicago Communications had programmed them. The Motorola Digital SL7550 portable two-way radios they received were to become the key communication tool at the facility. Having instant communication assists the RMHC team within the house and also allows the hospital to communicate back and forth in times of need, when family members aren't able to be reached on their cell phones.

Coordination & Solid Communications are Crucial to Events Success

2013 marks the 26th year of the Little Angels Pledge Run, a fundraising event that has become the lifeline for the Little Angels Center for Exceptional Care. On May 19^th this year the Little Angels invite you to jump on your bike and roar through 80 miles of rolling countryside in Northern Illinois. And they don’t mean ride 80 miles on your typical mountain bike, they’re talking about gliding the course on a bike with a lot more power- a motorcycle.  You’d be joining between 1,500 and 2,000 other motorcycle riders that gather at the Woodstock Harley Davidson every year to support this great cause.      

Tom's Tech Talk #17: How to Troubleshoot Mobile Radios

WARNING: This article assumes you have an intermediate understanding of RF and two way radios.

Every so often you may experience a problem with your mobile radio, regardless of its manufacturer. I've heard one of our technicians once say “a radio is a radio; it transmits and it receives. I don’t care if it is Motorola, Johnson, Kenwood or Vertex.” It doesn't matter what type of radio you have because they all need the same basic components to work properly. Because of this, we can point out a few problems that typically occur among all mobile radios.

   In order to address a mobile radio problem you first need to know which part of the radio isn't working properly. Before we get to troubleshooting, let me define the pieces that make up a mobile two way radio:

   Does Your School Have a Secure Emergency Preparedness Plan in Place? 

   In the aftermath of 2012, educational institutions everywhere re-evaluated and re-examined their security and emergency-preparedness plans. Administrators went into crisis mode to comfort students and parents while ensuring all that plans and procedures were in place to keep their schools safe and secure. A critical piece of the plan is communicating across school grounds, and two-way radios are an instrumental part of that plan. 

     On this blog we talk a lot about mission critical situations and the communications and technology that assist first responders and public safety agencies every day. But the importance of good communication doesn’t stop there.  We realize that it's essential to keep everyone connected to their teams, everywhere they go.  We’re able to provide solutions that reach industries very diverse in nature from public safety, whether it’s helping customers in schools, casinos, hotels or sports stadiums. Take for instance our rental department, which puts radios in the hands of security crews at concerts,  videographers covering special events (like the Tour of Elk Grove) and even engineers running environmental tests on equipment at a power plant--which probably isn't the first place that comes to mind when you think of places using two way radios. Let’s take a closer look at the last scenario mentioned, since we happen to know of a nearby environmental testing firm called Mostardi Platt, that was willing to share how two way radios help their staff stay connected.

An Update from the FREQ Squad's Ann Tenna

    Have you ever thought about the antenna on the end of your radio or the ones on top of a tower or building? Probably not much. But there's a lot more to an antenna than what meets the eye. It’s not just a stick that gets installed there; it is actually a tuned circuit which becomes part of the radio (or the system) itself. This antenna circuit resonates on a specific frequency band. Antennas work to amplify coverage, making them a Very-Important-Part (VIP) of the radio system working well. And since I happen to be an expert in this area, I've put together a list of things to help you become an expert too.