The future of 9-1-1 communications is changing. The things that worked in the past have been sufficient but thanks to innovation and technology, there are now new opportunities to enhance the dynamic between the person reporting a public safety incident and the responder mediating the conversation. Cell phones and wireless connectivity are shaping up to be great contributors to the next generation of 9-1-1 operations.
While it may not be extremely evident yet, the incorporation of these new technologies in 9-1-1 responding has been evolving as peoples’ wireless usage changes. Next Generation 911 (NG911), will be a primary contributor to the new landscape of emergency reporting and response. Next Generation 9-1-1 pushes for the incorporation of wireless communication solutions to enhance public safety operations.

