Chicomm Blog

If there’s one thing that can stop productivity and efficiency in its tracks, it’s equipment failure. When your team cannot stay connected using devices like two‑way radios, it affects everyone’s ability to respond quickly and effectively to issues that arise.

Just like Captain says to Lucas (Paul Newman) in Cool Hand Luke, “What we've got here is failure to communicate.” 

Unfortunately, it’s not just something that happens on screen. Communication failures that stem from equipment failures are common. At least in the movies, there’s almost always a happy ending. Check out these seven examples of communication mishaps in movies where equipment failure mattered.

Imagine that your business has decided to use two-way radio communication to keep connected while on site or in the field, but no one has ever used one. Employees may voice their unease with the devices, or even worse, avoid using them altogether. They may not understand the importance of two- way radios as a safety tool for them and end up hurt.

Your investment is well spent only if the radios are used and used properly. If your team isn’t trained, they won’t use the equipment. If they aren’t comfortable using the equipment, the system you put in place won’t work the way it’s designed because employees won’t know how. This creates safety issues and increases risk. That’s why proper training and efficient interdepartmental communication is crucial to your success.

While Chicago Communications, LLC, was formed on October 1, 2004, our rich history of expertise and service to the Chicagoland area goes back much further—starting with two-way radios and evolving over time to extensive communications solutions across multiple industries.

Meet Brad Hessler.

He’s a sales account executive at Chicago Communications who specializes in telecommunication, video surveillance, and wireless network solutions for commercial markets.

In his role, he helps businesses identify their communications and security needs and connects them with solutions specific to their operations and business goals.

Captain George Rabiela has retired from the Chicago Fire Department, but he and his companion Brady the Fire Dog are still having a positive impact on people’s lives.

ChiComm has been fortunate to volunteer alongside Captain George at the Chicago Firefighters Union Local 2 Toy Parades, and we recently donated a lightbar to his efforts to help others.

We’re thrilled to introduce you to two of our favorite partners and tell you about their inspiring work.

As wireless communication solutions are constantly evolving, it’s a challenge to keep up with the latest and greatest devices and functionality. While it would be impossible to keep up with every update or product that’s made available, it is worthwhile to conduct an occasional appraisal of your existing systems -- and your current challenges -- to see if a boost, replacement or new investment makes sense. 

It's a question pondered by job seekers, trainees, and seasoned businesspeople alike—not to mention customers themselves: "What does customer service mean to you?"

At Chicago Communications, we're in a good position to define great customer service skills, because our clients work in some of the most high-pressure customer service situations: they're first responders, educators, manufacturers, hotel and hospital workers, and more.

For many of them, providing good customer service means making a critical difference when it matters most, whether they're saving a life, teaching a child to read, building a product that consumers can depend on, or providing a weary traveler with comfortable accommodations.

•       Analog Radio from Motorola
•       Digital Radio from Motorola
•       Digital Radio from Hytera
•       Unlicensed Digital Radios from Motorola
  

I stopped to think about this. The School District has no money, four incompatible radios and the need to provide safety, maintenance and transportation for students and faculty. The question immediately turned into why didn’t the retailer advise the customer of the problems of purchasing a disparate systems?

If you’ve received anything from us lately, or checked out our web site, you may have noticed a slight change with our logo. Instead of just our logo, you now will see that added underneath our logo is the statement, “We create the infrastructure behind mobility.” Why this change? Because we felt those six words pretty much sum up who we are and what we do.  

Have you ever gone to use something at home only to find out it doesn’t work?  And then, when you mention to your family members that it isn’t working they look at you very matter-of-factly and tell you it’s been broken for a while?  Ugh! The frustration!