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Chicomm Blog

Firefighters 16th Annual Toy Parade

Posted by Lisa MacGillivray on Monday, December 1, 2014

On December 6th look for Santa and Local 2 Firefighters riding through the streets of the city’s South Side collecting donations for Catholic Charities. Kids and parents alike will be braving the cold to donate toys to Local 2’s 16th Annual Toy Parade. Local 2 is comprised of 5000 members that work for the Chicago fire department. Retired Captain George Rabiela, tells me the toy drive was started by a fireman named Tim O'Brien approximately 15 years ago. I asked Captain Rabiela how he got involved, “They asked me to bring my 1965 Mack engine which seats 24 people to transport people to the parade. I have been doing it for the last eight years maybe longer.”

Tags: Chicago Communications

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Veterans Day: How They Did Their Share

Posted by Lisa MacGillivray on Tuesday, November 11, 2014

This veteran's day we'd like to take the time to pause and thank our Veterans! Let's salute and honor those for being American soldiers, Marines, and sailors, and Coast Guard members, and National Guard members — all those who have served and currently still serve our country—for we deeply appreciate the sacrifices they have made in serving to keep our freedom intact.

Tags: Chicago Communications, Employee Spotlight

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ChiComm Celebrates Customer Service Week

Posted by Lisa MacGillivray on Thursday, October 2, 2014

Update: Learn about our activities for Customer Service Week 2017 here. 

These past few weeks, we have been busily planning and preparing for Customer Service Week, celebrated October 6th – 10th this year. What is Customer Service Week, you ask? In 1992, U.S. Congress proclaimed Customer Service Week a nationally recognized event, to be celebrated annually during the first full week in October. It was designed to be an event devoted to recognizing the importance of customer service, and to honoring the people who serve and support customers with the highest degree of care and professionalism.

Tags: Chicago Communications, National Customer Service Week, Customer Service

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For most people, a vehicle is a very important tool in everyday life. It is a sizeable investment to own a vehicle and it requires regular care to ensure it performs as intended. When you purchase a vehicle, you therefore typically make sure there is a warranty or an extended service plan on the vehicle in order to minimize the impact of potential, expensive repairs during the time in which you own the vehicle. In addition, you sometimes find that when purchasing the vehicle that a preventative maintenance plan is included in the price of the vehicle for services such as regular oil changes, filter changes, tire rotations, and belt replacements. Did you ever wonder why these services would be included in the price of a vehicle or in an extended service plan? Well, research has shown that when vehicles have regular preventative maintenance performed on them, they operate more efficiently, generally have fewer large, costly repairs, and experience almost no breakdowns. Since a vehicle for many people is “mission-critical” to their daily lives and or livelihoods, breakdowns cannot be afforded (and you know they ALWAYS happen at the worst possible time), so having some sort of service plan that includes preventative maintenance as part of it is an absolute must. These plans also kind of “force you” to do the preventative maintenance. Reminders are sent out regarding them, and in some cases the warranty or repair coverage is diminished if the proper maintenance is not occurring at the designated points in time.

Tags: Chicago Communications, Maintenance/Installation/Service

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How are you communicating?

Posted by Lisa MacGillivray on Thursday, July 17, 2014

For as long as I can remember, and it's probably from growing up with a dad who has been in the radio communications business for the past sixty years, I always find myself looking for how businesses, organizations, or volunteers are communicating when I'm out and about. I used to see him do it and now I do it. It has become a force of habit for me now. Are the people in the places I go using radios? (And I of course also look to see if they are Motorola radios.) How are they using them?

Tags: Two Way Radios, Chicago Communications

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ChiComm's Not Who You Thought We Were

Posted by Lisa MacGillivray on Tuesday, June 24, 2014

By the shear presence of the word in our company name, many believe Chicago Communications conducts business only in the Chicago area.  While we are proud to call Chicago our home, and have called it home for over sixty years, many of our business endeavors take us well beyond this great City's limits.  We have customers all across the area and several with locations which extend to the broader reaches of the country.  In these instances, we have been very fortunate to continue our partnership with those customers at their extended locations as well.  This has enabled us to expand our reach to the central and southern portions of Illinois, north into Wisconsin, west toward the Mississippi, although extending as far as Arizona, and east into Indiana, but as far as Ohio. 

Tags: Chicago Communications, Wireless Communication, Bi-Directional Amplifiers, Maintenance/Installation/Service

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ChiComm has 2 Locations

Posted by Lisa MacGillivray on Thursday, June 19, 2014

Did you know that Chicago Communications, LLC has two locations? Yes, it’s true! While our corporate office is located in Elmhurst, IL, we also have an office in Chicago at 2100 S. Peoria Street, just a few minutes north of U.S. Cellular Field (home of course to the Chicago White Sox). 

Our Chicago office, or Loop Shop as we like to call it, has been around for years providing a convenient location for our customers in the City, and offering the same capabilities as our Elmhurst office. The office houses a drive-in installation bay, technical support, sales, sales support, and customer service. Together, the team there has a combined 17+ years of service with Chicago Communications and it shows. Their commitment to responding to customer needs or issues is second to none. They pull together, gather support from the Elmhurst office when needed, and get the job done. Whether requesting a quote, having an issue, a question, or an installation request regarding a mobile, portable, or system, our Loop Shop team is ready, willing, and able to respond.

Tags: Chicago Communications, Maintenance/Installation/Service

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Employee Spotlight

Ever since her first job, as assistant to the VP of a Publishing company, Nancy has enjoyed being the voice on the phone. Whether it’s being the first person to touch base with a customer or the one they can count on when an issue comes up, she never hesitates to help. Her goal is for everyone to know and remember her name. She enjoys visiting customers with the sales team and having them say, “I know you” or “I remember your name.” She feels it gives a customer or potential customer that personal experience. When Nancy calls to follow up on a marketing piece or a recent service call or to check and see if there is anything they need, she wants them to know she truly cares.

Tags: Chicago Communications, Employee Spotlight

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Planning any outdoor event requires great teamwork.  Someone needs to make sure the petit fours are delivered on time, but most importantly, someone has to know what Mother Nature might bring and how often will she change her mind.  Making a "weather team" part of the planning crew will make your event much safer and more successful for all involved.

Tags: Chicago Communications, Rental Equipment, Safety Solutions

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Meet Helen Strecker, Our Front Office Guru

Posted by Lisa MacGillivray on Wednesday, April 30, 2014

Employee Spotlight: Helen Strecker

In April, 2005, Helen took a leap of faith and applied for the receptionist's job at Chicago Communications. During the interview, she said, "It was interesting explaining why my last 'paid position' had been in 1972." That's what happens when you are a stay at home mom for 33 years.

Helen’s first job after graduating from secretarial college in New Jersey was with a major retail company.  She was a secretary (yes, that's what they were called then) to a vice president; and she did it all.  Correspondence, advertising, budgets, scheduling and yes, even his personal shopping.  When she got married, her husband's job took them out of their hometown and across the country to Illinois.  Then, along came three boys, a house and a station wagon - suburbia at its best.  And once again, she was doing it all - school committees, charity organizations, Scouts, sports and car-pooling.  They went through a station wagon and two mini-vans during that time.  When asked, "What do you do?" her polite answer was usually "how much time do you have?"  She was fortunate, she was able to stay at home to raise her children, run her home and contribute to her community.  In 2000, Helen became a widow, the "children" were grown men and there was no need for her to be at home anymore.  In 2004, she got married again, and decided to see what was out there. 

Tags: Chicago Communications, Employee Spotlight

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