When public safety agencies respond to an emergency, they are able to arrive at the scene of the event and deal with the emergency in mere moments. They are able to effectively communicate with their own team, different departments, the media, and even the general public, all without causing any delays or issues. When you stop to think about it, it seems like an incredibly daunting task to accomplish all of that in such a short period of time.
For them, it all starts with having an effective, comprehensive emergency communications strategy in place. This strategy typically includes everything from the types of equipment they will use in the dispatch center and in the field, the 10-codes they will rely on, and general best practices and procedures that they will follow.
Creating and using these communication strategies is just part of the job for those in public safety, but it isn’t always as top-of-mind for those working in other industries. For example, if you own a hotel or are part of the IT admin team at a school, or if you lead the night crew at a warehouse, chances are you aren’t always thinking of how you will communicate during an emergency.