The reviews keep coming, and the message is clear: Guests give five stars to your hotel’s ample amenities and friendly staff, but they have much less love for your unreliable WiFi.
When everyone from business travelers to high school marching band members have multiple connected devices per person – including laptops, phones and tablets – the system your property acquired years ago just isn’t keeping up.
A few savvy strategies can put your hotel wireless on the fast track, and the reasons to upgrade are clear: higher guest satisfaction, competitive advantage and access to hospitality-related innovations. If you’re considering it, research shows you’re not alone.