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Chicomm Blog

The health care industry has some of the most complex communications needs imaginable: in addition to the safety, security and privacy of patients and staff, the industry has mountains of patient data to handle and technology trends to track. 

There is no shortage of innovation in health care when it comes to communications, and things are getting more high-tech all the time for patients, health care professionals and staff.

Here’s a look at 6 things the health care industry is doing to improve communications.

Tags: Wireless Communication, MOTOTRBO, Healthcare, Digital Two-Way Radios, Video Surveillance

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A great healthcare communications system can act as the hidden hero in staff, patient and visitor safety, security and privacy. A great system not only delivers instant, reliable communication, it’s tailored to the unique needs of the healthcare environment.

That’s why digital two-way radios and applications, as well as a strong wireless network, are must-haves for healthcare facilities and campuses. Two-way radio solutions are less expensive and more cost-effective than cell phones, and they can be scaled from the simple to the robust depending on what features and functionality are enabled. A strong wireless network will provide the backbone for all of your communications, especially with increasing reliance on radio frequency identification in healthcare.

Healthcare-specific solutions will also offer HIPAA-compliant encryption capabilities for all communications. With all of that in mind, let’s take a closer look at the anatomy of a great healthcare communications system.

Tags: Healthcare, Bi-Directional Amplifiers, Digital Two-Way Radios, Wireless Networking

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Most lists of workplace safety tips focus on the physical: proper posture, the importance of the right safety gear, the need to take regular breaks. But what about workplace safety that relates to communication, not just technology, but workers’ ability to effectively relate to each other?

A National Public Radio story recently relayed how Shell drastically improved worker safety on oil rigs in the 1990s by transforming rig culture with an unorthodox approach: They got workers to be vulnerable with each other by communicating more openly.

Through a series of intense and emotional sessions, oil rig workers were encouraged to open up to each other about their lives and struggles. That vulnerability led to more honest communication about a host of other things, which led to more opportunities to keep themselves safe. And it contributed to a lower accident rate and higher productivity.

Tags: Safety Solutions, Manufacturing, Healthcare

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We all know that video surveillance solutions are among the most effective security strategies for education and health care, but as systems age, it can be a challenge to cost effectively upgrade and prepare for the future, especially if you need to keep legacy systems up and running.

As security needs and technology change, many educational and health care institutions are finding it necessary to either replace their fleets of aging cameras or upgrade their functionality. Many are choosing Axis network products because their capabilities, flexibility and reliability match the needs of the  education and  health care sectors. Here are some of the useful features offered with Axis products:

Tags: Technology, Education, Healthcare, Video Surveillance

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While the healthcare industry refers to the people it serves as patients, the customer service mentality is key. When people feel they've gotten excellent customer service in healthcare systems, that often means they got excellent medical care.

At Chicago-based Presence Health system, Corporate Security Director Nick Kowal says the top customer service skills that set their health system apart are  addressing patient complaints quickly and being sensitive to their needs, from the time they’re admitted to after they return home.

Great customer service - in healthcare and in every industry - isn’t just about how you and your staff behave when things are going smoothly, it’s also about how you face challenges and complaints. Employees should acknowledge complaints immediately, keep customers frequently updated about the status of the issue and, perhaps most importantly, be empowered to resolve situations.

Tags: Healthcare, Customer Service

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The larger an organization or network becomes, the more complex its communications needs become. While this offers a significant challenge Healthcarefor many industries, it weighs especially heavy for those in healthcare.

Security, in-building communication, multi-campus communication - all of these activities become more challenging as a health network expands to more campuses or a single hospital adds a new wing, for example. And, while the obvious need is to best serve patients (even save their lives), hospital administrators are also faced with controlling costs and streamlining any process that they can - something that outdated healthcare information technology can hinder.

Unfortunately, many healthcare systems still rely on outdated analog technology, or, they do use newer technologies, but in the wrong ways. For example, campus security officers who use analog radios will run into common issues such as:

  • Limited range
  • Poor signal within large buildings
  • Lack of immediate notification ability (Push-to-Talk)

Tags: Two Way Radios, Wireless Communication, Healthcare, Digital Two-Way Radios

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Should You Rent or Own Your Two-Way Radios?

Posted by Lisa MacGillivray on Thursday, October 15, 2015

"Rent VS Own" is one of the most common dilemmas people face in life. Should we be tenants or home owners? Should we lease this car or buy it? Should I just rent this movie or buy a copy? In most cases, there isn't a right wrong answer with this dilemma, as it truly relies on the unique situation you find yourself in. Believe it or not, this is actually the case when it comes to communication and two-way radios.

If you are looking into improving your communication with wireless technology, you've probably come across information about two-way radios. You may even be completely sold on them already, but you just aren't sure if you should rent them or own them. To help you make that decision, here is a quick look at some of the most popular reasons to buy or rent radios. 

Tags: Two Way Radios, Education, Rental Equipment, Manufacturing, Healthcare

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For those who own, operate, or work in large structures, bi-directional amplifiers may be perfect for you – and you probably don’t even know it. We’re talking to those in hospitals, manufacturing plants, school campuses, airports, and even shopping centers.

We’re going to list out 4 reasons that you should invest in a BDA solution, but first – what is a bi-directional amplifier (and why should you care)?

What is a Bi-Directional Amplifier?

Tags: Wireless Communication, Manufacturing, Healthcare, Bi-Directional Amplifiers

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As a healthcare professional, safety is your primary concern. Without the proper communication solutions, responding to patients or emergencies can be challenging.

Here are three tips to improve communications at your healthcare facility:

Tags: Two Way Radios, Wireless Communication, Healthcare, Bi-Directional Amplifiers, Digital Two-Way Radios

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Are you wondering how a communications solution can help your organization? Many people across many industries are looking into adopting a communications solution to help them stay safe, become more efficient, and reduce costs. Here are the ways radio and network communications solutions can benefit you and your industry.


School buildings and campuses become safe and efficient when the staff can communicate effectively. Creating an environment where students are always safe and can focus on learning is the core objective for schools around the country. In order to do this, schools need to adopt a comprehensive communications strategy that includes radio, network, security, and video solutions.

Tags: Education, Manufacturing, Healthcare, Digital Two-Way Radios

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