Chicomm Blog

Most lists of workplace safety tips focus on the physical: proper posture, the importance of the right safety gear, the need to take regular breaks. But what about workplace safety that relates to communication, not just technology, but workers’ ability to effectively relate to each other?

A National Public Radio story recently relayed how Shell drastically improved worker safety on oil rigs in the 1990s by transforming rig culture with an unorthodox approach: They got workers to be vulnerable with each other by communicating more openly.

Through a series of intense and emotional sessions, oil rig workers were encouraged to open up to each other about their lives and struggles. That vulnerability led to more honest communication about a host of other things, which led to more opportunities to keep themselves safe. And it contributed to a lower accident rate and higher productivity.

While the healthcare industry refers to the people it serves as patients, the customer service mentality is key. When people feel they've gotten excellent customer service in healthcare systems, that often means they got excellent medical care.

At Chicago-based Presence Health system, Corporate Security Director Nick Kowal says the top customer service skills that set their health system apart are  addressing patient complaints quickly and being sensitive to their needs, from the time they’re admitted to after they return home.

Great customer service - in healthcare and in every industry - isn’t just about how you and your staff behave when things are going smoothly, it’s also about how you face challenges and complaints. Employees should acknowledge complaints immediately, keep customers frequently updated about the status of the issue and, perhaps most importantly, be empowered to resolve situations.

"Rent VS Own" is one of the most common dilemmas people face in life. Should we be tenants or home owners? Should we lease this car or buy it? Should I just rent this movie or buy a copy? In most cases, there isn't a right wrong answer with this dilemma, as it truly relies on the unique situation you find yourself in. Believe it or not, this is actually the case when it comes to communication and two-way radios.

If you are looking into improving your communication with wireless technology, you've probably come across information about two-way radios. You may even be completely sold on them already, but you just aren't sure if you should rent them or own them. To help you make that decision, here is a quick look at some of the most popular reasons to buy or rent radios. 

Are you wondering how a communications solution can help your organization? Many people across many industries are looking into adopting a communications solution to help them stay safe, become more efficient, and reduce costs. Here are the ways radio and network communications solutions can benefit you and your industry.

Education

School buildings and campuses become safe and efficient when the staff can communicate effectively. Creating an environment where students are always safe and can focus on learning is the core objective for schools around the country. In order to do this, schools need to adopt a comprehensive communications strategy that includes radio, network, security, and video solutions.