Chicomm Blog

First responders are life savers and providers of help in often dangerous situations. So it's easy to think of them as operating on their own or just with a partner.

In reality, the dispatch center communicating with a first responder connects them to a whole team of other individuals and systems that are critical to doing their job. When first responders speak to a dispatch center with their mobile or two-way radios, they're bringing a whole public safety team with them.

When police, emergency medical, and fire units communicate with each other, the various channels of communication technology need to be centralized so that a single trained professional can follow protocols and deploy the right resources to handle the specific emergency at hand.

It probably seems as if Motorola two-way radios are constantly evolving, and gaining new features and functionality every time you turn around ­– and that’s because they are! (In fact, Motorola has had a key role in the evolution of two-way radio communication since the very beginning.)

Particularly as different models add new options, it can be helpful to look at Motorola radios side-by-side to compare their attributes and features, from push to talk to text messaging.

For now, let’s take a closer look at three models of Motorola two-way radios: the MOTOTRBO XPR 7550e Enabled, the XPR 7550e Capable, and XPR 7550.

When you’re shopping for radios for your business, campus or agency, there are plenty of acronyms, numbers and lingo to keep track of, and that includes two-way radio frequencies: UHF or VHF.

Deciding which frequency you need is one of the first steps you should take when you’re upgrading, replacing or supplementing an existing fleet of two-way radios or choosing a handheld two-way radio for your team to use for the first time.

Let’s take a closer look at how to decide which of the two-way radio frequencies you need.

Everyone in law enforcement is familiar with the tragic consequences of breakdowns in police radio communications: Personnel from different responding agencies can’t talk to each other, and the lack of coordination creates chaos and costs lives.

Lack of interoperability is one key reason that legacy analog two-way radio systems are being phased out, particularly within public safety, and replaced by digital systems. It’s a gradual change, but it is happening as more agencies recognize the importance of planning for the future.

With that in mind, let’s take a closer look at why it’s time to upgrade your police radio fleet from analog to digital.

Spotty cell phone coverage and unreliable radio connectivity have never been good things, but there was a time when people used their devices for less and were more tolerant of gaps in performance. 

But as cell phones have replaced landlines and radios continue to replace cell phones, the bar has been raised on the expectation for connecting quickly and seamlessly. Add to that the explosive growth in data services such as text messaging and streaming, and it’s enough to put a strain on even the most sophisticated system.

The good news is that you don’t have to just live with poor in-building connectivity, and here we’ll take a look at some of the most effective options for how to improve cell phone coverage and radio range.

Shopping for a handheld two-way radio is a little like shopping for a car: There are plenty of models to choose from, the number of features increases with price, and going with a dealer you trust can be as important as what you buy.

To help you make the most informed decision for your agency, campus or team, here are some tips for choosing the right handheld two-way radio.

Don’t Get Blinded by Sticker Shock

When you start looking at two-way radios, put aside your price concerns and shop for what you need. Because if you shop solely on price, you’ll end up spending more in the long run on a product that doesn’t adequately address your communications issues. This includes understanding which of the radio frequencies to use as well as specific two-way radio features, such as push to talk, what two-way radio range you need, and whether they're needed for your line of work.

Solid, high-quality, dependable two way radios are more expensive and: they last longer, require less maintenance and have access to the most sophisticated features and functionality. Higher quality solutions are more likely to meet your two-way radio communication needs and provide scalability for growth in the future. 

It isn’t an overstatement to say that reliable communications in public safety saves lives. We know that departments rely on their radios and accessories to keep themselves and the people they serve safe. And you’re doing it all with fewer resources than ever.

As agencies balance safety and security with budgetary concerns, the right communications solution needs to meet all of their requirements and be economical. Police and firefighters have many of the same issues but different needs, and communications systems need to be tailored to meet their unique situations.

With all of the factors to consider for communications in public safety, here is some insight into how to maintain quality and security on a budget.

Motorola Solutions periodically conducts surveys to gather insights and feedback as part of its effort to continuously improve wireless communications for users and teams. The 2016 Commercial Survey collected input from 1,200 business and industry participants, “the largest single group of whom currently use two-way radios,” according to the company.

Respondents identified six wireless communications priorities they said would improve team efficiency, productivity and safety: Performance, Ruggedness, Voice & Data, Instant Work Group Communications, Application Integration and Interoperability.

Let’s take a closer look at each of the top six priorities for team wireless communications.

Given the ever-changing nature of the health care industry, it can be difficult to keep up with all of the shifts in technology, legislation, policy and recommendations. Luckily, in additional to traditional media outlets, there are some great blogs out there from a range of different sources that provide timely updates, news and analysis.

With content including consumer-focused public health posts to opinionated political rants, here are some of the best blogs for the health care industry.

Coming up with creative customer service training ideas can be a challenge. You want material that will fire up your new hires and keep your seasoned employees motivated and inspired. All while making sure everyone internalizes the fact that customer service is at the heart of everything that you do. 

Customer service training can be your opportunity to show staff how you set yourself apart from the competition and give them unique perspectives on what kind of customer experience you’re creating.

As you’re preparing for your next session, here are customer service training ideas to energize your team.