Chicomm Blog

Motorola radio accessories are the best way to kick everything about your Motorola radio up a notch – or more. Accessories take devices that are already built to be mission critical and tailor them to what individual users, businesses, public safety agencies and industries need.

They go through the same rigorous testing as the radios themselves to ensure that they meet the same standards for durability and reliability. And across each category of accessories, there’s a wide enough range of functionality to give each one versatility for different users.

As you’re looking to outfit a new or existing radio, here are 7 must-have Motorola radio accessories to keep in mind.

Hospitality management is one of the most complex – and most rewarding – leadership careers there is. You’re not only delivering a service, you’re creating exceptional experiences for guests, whether they’re business travelers, moms out for a girls’ weekend or high school students traveling for a band competition.

You are helping guests create memories, and to do that well takes a touch of inspiration. To create that spark, we’ve compiled wisdom from some of the giants in the hospitality industry.

Let’s let these legendary hoteliers speak for themselves; here are 30 inspirational quotes for hospitality management:

Think about the last great customer service experiences you’ve had and what made them so remarkable: Was it the responsiveness of the staff? Their attention to detail? Their ability to resolve your issue on the first try? 

Now think about your own operation and whether customers – either internal or external – can say the same about their dealings with you. If the answer isn’t a resounding yes!, that’s a sure sign that your customer service needs some more attention.

If you’re wondering whether the investment in upgrading your customer service operation is worth it, consider this: 85 percent of U.S. respondents in a 2010 customer service report said they would pay more to ensure a superior customer experience. And 82 percent of consumers stopped doing business with a company because of a bad customer experience.

The real question, then, may be: Can you afford not to invest in better customer service?  Backed by both research and anecdotes, here are three key reasons why you should spend more time thinking about customer service: 

It’s been almost a year since a coalition of national 911 organizations formed with what they called an “aggressive but achievable” goal of transitioning all emergency call systems and call centers to next generation 911 by 2020. In the months since the coalition announced its intentions, progress has been made, but the question still remains: Will next generation 911 meet its 2020 goals?

We don’t have a crystal ball handy to answer that question, but we can offer some insight about what progress has been made recently and how far the experts say there is to go.

The beginning of another year – and the midway point in most schools’ academic year – is a great time to review your current school communications system and decide how to make it even better.

Too often, school districts and campuses wait for an emergency or disaster to strike either elsewhere or close to home before making communications system improvements. As 2017 begins, now is your chance to get better prepared in case of an emergency and improve the efficiency of your day-to-day operations.   

Here are 5 new year’s resolutions for a better school communications system:

As we’re starting a new year, it’s a good time to ask yourself – and your agency: Is our command center stuck in the past? Your center has countless moving parts, all of which need to be properly maintained, serviced and upgraded. But budget concerns, higher-profile priorities and a shortage of resources may mean your upgrades keep getting put on the back burner.

The beginning of a new year offers the opportunity to put your command center front and center. Here are 5 new year’s resolutions to strengthen your command center:

Two-way radios are continuing to evolve in exciting ways as more industries and agencies discover their superiority over cell phones – yes, even smartphones – for both everyday use and emergencies. When it comes to durability, reliability and clarity, two-way radios are better than cell phones on all counts.

We’ve had our eye on a few trends for two-way radios over the last year, particularly expanded offerings in terms of size, use cases and even color. So here are some predictions for two-way radios to watch in 2017:

Your legacy workforce management system probably isn’t just one system – it’s a series of disparate solutions that don’t talk to each other, don’t offer real-time updates and, worse yet, actually make it more difficult for staff across your office, plant or warehouse to communicate.

If you’ve just been putting up with your workforce management system’s shortcomings or haven’t shopped around for a while, you may not realize how stuck in the past your plant or office operations have become or what new, economic options are available.

To help decide whether you could use an update, here are 5 signs of an outdated workforce management system.

The best mobile apps for customer service will take you even farther toward putting your entire business or operation in the palm of your hand, allowing you and your team to remotely track, answer and resolve customer service issues in real time. As you’re well aware, exceptional customer service can be that special something that puts you ahead of the competition, so being responsive and available is key.

Luckily, the best cloud and on-premise customer service platforms offer mobile versions for handling on the go. Most offer similar suites of capabilities for responding to customer calls, emails, social media inquiries and other contacts, so it’s worth giving several solutions a test drive for a free trial month to see which of them is the best fit for your team.

Once you get your mobile app up and running, you’ll wonder how you ran your business or operations without it. Here’s a sampling of the six best mobile apps for customer service:

To make the case for a BDA, or bi-directional amplifier, for your agency, start by painting a picture of life without dead zones. Imagine a world with no more spotty reception, no more half-heard or misheard conversations and no more standing by the windows yelling, “Can you hear me now?” There's no doubt that agencies wasted resources paying staff for down-time when they simply can't do their work because they can't connect.

The BDA solutions for cell phones and two-way radios are different, but the big benefits of both are the same: better, crystal-clear communications. As you’re working through your wireless communications wish list, here are some suggestions for how to make the case for a BDA at your agency.