Drop off in Elmhurst
Bring your equipment to our Elmhurst office. Contact service before your visit to confirm drop-off details.
Call for drop-off detailsMotorola Solutions radio service
Two-way radio repair in Chicagoland
Keep your team's communications working. Turn to Chicago Communications for Motorola Solutions two-way radio repair, with drop-off and mail-in options.
Serving Chicagoland, Northwest Indiana and southern Wisconsin.
Request serviceCall 800.833.1968
See mail-in steps below
Support for your Motorola Solutions two-way radios.
Motorola Solutions radiosElmhurst, IL & Dyer, IN drop-offMail-in repair program
Get your radio to our service team
Call or submit a service request to discuss the equipment and the issue. Choose a local drop-off location or follow our mail-in process.
Drop off in Dyer
Use our Dyer office for a local drop-off option in Northwest Indiana. Contact service to plan your visit.
Call for drop-off detailsShip your radio
Email your repair details to receive a UPS postage-paid shipping label from Chicago Communications.
See mail-in steps belowMail-in radio repair
A clear process for sending your radio
Start with an email to RadioRepair@ChiComm.com. Include your business name, mailing address, radio serial number and the reason for repair.
Email radio repairOpen printable shipping instructions (PDF)
Opens in a new tab.
- Receive your UPS label. Chicago Communications will email you a postage-paid shipping label.
- Pack your radio securely. Keep the battery, antenna and speaker microphone unless an accessory is related to the failure. Include a copy of the label inside the box.
- Attach and protect the label. Seal the box. Place the shipping label outside, protected by clear packing tape or a transparent pouch.
- Arrange UPS pickup. Use your regular UPS pickup, or call UPS at 1-800-742-5877 to request one.
Questions about shipping? Call service at 800.833.1968.
Supporting radios across the region
Our repair service covers Chicago and its surrounding communities, Northwest Indiana and southern Wisconsin. Drop-off locations are available in Elmhurst, Illinois, and Dyer, Indiana.
Illinois
Chicago and the surrounding suburbs, including McHenry, Kane, DeKalb, Lake, Cook, DuPage, LaSalle, Kendall, Grundy, Will and Kankakee counties.
Indiana
Lake, Porter and LaPorte counties.
Wisconsin
Southern Wisconsin. Contact our team to discuss your repair needs.
Radio repair is our focus
This page is dedicated to Motorola Solutions two-way radio repairs. Have a console, video equipment or another communications-equipment issue? Contact service to discuss support for your equipment.
Our service credentials
- Motorola Solutions Elite Service Specialist.
- Certified Service Center Accreditation.
- Advanced technician training and certification requirements.
Before you send a radio
Which radio brands do you repair?
We repair Motorola Solutions radios. Share the model, serial number and a description of the issue when you contact our service team.
Should I send batteries and accessories?
Keep your battery, antenna and speaker microphone unless an accessory is related to the radio failure. If you are unsure what to include, call our service team before packing your radio.
Can I drop off instead of shipping?
Yes. You can drop off equipment at our offices in Elmhurst, Illinois, or Dyer, Indiana. Call service for location and drop-off details before visiting.
What manufacturer warranty applies?
Motorola Solutions standard manufacturer warranties on two-way radios range from 1 to 5 years, depending on the specific model and device tier. Coverage is subject to the applicable manufacturer warranty terms.
What is covered?
- Defects in materials and workmanship under normal use.
- Internal component or mechanical failures caused by a covered defect. Examples may include faulty volume knobs, loss of transmission or reception, or antenna nut failures.
- For covered claims, repair with new or reconditioned parts, replacement, or refund at Motorola Solutions’ discretion.
Contact our service team with your model, serial number and a description of the issue to discuss the applicable warranty. Not every equipment failure or repair qualifies for coverage.
Tell us what your radio needs
Describe the issue and share your Motorola Solutions radio details so our service team can help you take the next step.
