The foundation of excellent customer service is great employees. You want customers to walk away from interactions with your staff feeling supported and satisfied enough to want to come back for more – and to send their friends and colleagues your way. So one great customer service skill is to hone your hiring process to find genuinely friendly and helpful people.
That all starts with a hiring process that focuses on both skillset and how well a prospective candidate’s personality aligns with your company’s customer-centric focus. To build a winning team, you need people who are both talented and can demonstrate a willingness to go the extra mile for your customers.