Coordination & Solid Communications are Crucial to Events Success

2013 marks the 26th year of the Little Angels Pledge Run, a fundraising event that has become the lifeline for the Little Angels Center for Exceptional Care. On May 19^th this year the Little Angels invite you to jump on your bike and roar through 80 miles of rolling countryside in Northern Illinois. And they don’t mean ride 80 miles on your typical mountain bike, they’re talking about gliding the course on a bike with a lot more power- a motorcycle.  You’d be joining between 1,500 and 2,000 other motorcycle riders that gather at the Woodstock Harley Davidson every year to support this great cause.      

Tom's Tech Talk #17: How to Troubleshoot Mobile Radios

WARNING: This article assumes you have an intermediate understanding of RF and two way radios.

Every so often you may experience a problem with your mobile radio, regardless of its manufacturer. I've heard one of our technicians once say “a radio is a radio; it transmits and it receives. I don’t care if it is Motorola, Johnson, Kenwood or Vertex.” It doesn't matter what type of radio you have because they all need the same basic components to work properly. Because of this, we can point out a few problems that typically occur among all mobile radios.

   In order to address a mobile radio problem you first need to know which part of the radio isn't working properly. Before we get to troubleshooting, let me define the pieces that make up a mobile two way radio:

Pointers from the Principals: Another new year...Another plan put in place.

     It’s hard to believe that another year has wrapped.  It’s true what they say, “The older you get the faster the years fly by.”  Just when you feel like you’ve successfully wrapped up a year, established plans, and begun gaining momentum in the plans that have been set for that year, the end of the year is upon you and the cycle starts all over again.  Where did the time go?

ChiComm Introduces Customer Care Expert, Millie Watt

    You may remember when we introduced ChiComm’s FREQ (pronounced "Freek") Squad. Their purpose is to give you helpful hints and tell you about the latest happenings for all things in wireless communications, from the latest model of a portable radio to assisting in customer care. Each FREQ Squad member has their own specialization, and so far we’ve heard from Barry Broadband about wireless broadband, Ann Tenna about in-building coverage and Tommy Two Way about digital radio. But possibly the most important part of all these topics is the service and care behind each of those topics. That’s where our new customer advocate, Mille Watt, comes in. Millie is full of bright ideas! She takes special care of customers, so count on her for generating intelligent guidance wherever protection and preventive maintenance topics are present. She’s your go-to expert for any concerns you may have related to warranty, contracts, and protection programs.

Lester started at ChiComm in October of 1983, and upon his retirement next week, he'll have put in just over 29 years here. He has primarily been a mobile installer for ChiComm but he’s done a little bit of everything throughout his years here (base installs, microphone repairs, squad builds, responding to service calls). When he started the cellular business was booming in full swing so he jumped into learning how to install mobile cellular units in cars. Besides the skills he learned from some electronic courses, he learned everything he knew on the job.   His job description includes: installing a wide range of equipment in vehicles and repairing equipment when necessary, whether in the shop or on location at a customer site. Most of the jobs he's worked on have been for government agencies, including dozens and dozens of squad cars and undercover vehicles. He has been working on vehicle solutions for as many years as he can remember.      

The Allerton Hotel has been around since 1924, boasting many impressive credentials including its classification as a historic landmark of Chicago and its unique Northern Italian Renaissance architecture. It has a rich history of being one of the city’s most exciting social hot spots, and was originally operated as a club hotel for men. The 26 story historic building consists of 12,000 square feet of meeting and event space in addition to its 443 guest rooms, all of which is made operational by the hotels' 225 employees.

    At any given time there’s about 40 employees using portable radios across the Engineering, Security, Housekeeping, Room Service and Banquet/Event departments. In the hospitality industry, meeting guest's expectations is crucial, so timing and coordination are essential to achieving rapid response times. Communicating instantly and efficiently amongst your staff is critical to providing excellent service and customer satisfaction. Whether it’s getting a guest extra towels to the room or responding to an electrical issue on the roof, the operator stationed at the base station relays the message and dispatches the respective department to respond right away. Two way radios expedite guests’ requests in a timely manner and keep the operations running smoothly on a day-to-day basis.

Thanksgiving has grown near once again and what better way to celebrate the holiday than joining friends and family to support a good cause, right?! For the past 28 years the Dan Gibbon's Turkey Trot has strived to do just that, donating all of its proceeds to benefit organizations operating in and feeding those, in DuPage County. Last year's race hosted more than 7,600 attendees at the event, putting the predicted expectancy for this year over 8,000 people! The event has seen enormous growth each year since the 74 runners that participated in the very first 5k race. 

 As veteran's day approaches we'd like to take the time to pause and thank our Veterans! Let's salute and honor those for being American soldiers, Marines, and sailors, and Coast Guard members, and National Guard members — all those who have served and currently still serve our country—for we deeply appreciate the sacrifices they have made in serving to keep our freedom intact.

Employee Appreciation:A Little Extra Goes A Long Way

     Every person wants to feel part of something – a family, a group of friends, a team, or if an employee, the company they work for.  As an owner of a company, the challenge is, and always has been, how to make employees feel part of a team.  Many of the articles written on the subject say it’s the “little things”.  And you know what?  It is.