Critical Communications Lessons Learned From NATO

 The recent events of the NATO summit in Chicago has a number of very important lessons that can be applied to our own communications plans for our businesses.

#1 - Effective communication requires immediate access in critical situations.  Messages cannot be delayed by network congestion or distances when situations are rapidly changing.

As protestors got more and more aggressive in demonstrating during the NATO summit, the Chicago Police relied on two-way radio communications to obtain orders directly from Police Supt. Garry McCarthy.  Despite the radio communications amongst officers, miscommunications did occur, and without direct access to clarify, a potentially dangerous situation did not escalate any further than absolutely necessary.  The Police maintained their professionalism, and the demonstration was allowed to resume in an appropriate manner.

Serve and Protect Your Police Force with In Car Digital Video Recording

First things first. For those non-believers and late-bloomers still thinking, “Why record video?” Think about disputes between offenders and officers…how do you determine what really happened? What about all those court dates for minor offenses that are keeping officers in court instead of out on patrol. Think about all the liability risks that come with civilians, old and young, using smartphones with cameras that can record YOU. These devices and applications tie to the lawsuits you may hear about in the news where offenders are giving officers a bad name. Are you keeping up with these concerns? How are you addressing them? While smartphones and instant communication may have started predominantly with the younger generation, it has prevailed across the board in all agencies and to people of all ages. Technology continues to evolve at such high speeds that you can no longer afford to refute the revolution. Besides, with the constant change of technology, digital video isn’t really a luxury anymore, it’s becoming a necessity.

Tell us about some of the technological changes that have been happening in your department.

    "With technology moving so fast, governments and police departments don’t always move as fast, mostly because it costs so much money. So we are usually at the back end of changes and technology. But some of the things we’ve done internally are look at the processes in place and what we do on a day to day basis, and try to apply technology to those things. For example, with parking permissions, we used to fill out a form by hand and one copy would go to the records department and one would go to the officer on the street, etc.  So we asked, how can we take things to the next level? We need to be able to e-mail that document and attach it to an MDC laptop that’s in the squad cars so the officer that’s in that beat gets an email message. Plus we now have a remote printer to get things to our remote location in Bensenville, and it's e-mailed to both records departments. It seems like something that’s no big deal, but when you have a process like this for every task you do, it ends up being really inefficient. So migrating to these new technologies and new ways to do things makes things more convenient, and now our dispatchers can do everything from sitting at their consoles.  

Integrate Your Command

     NG911 is ushering in a new era of public safety dispatch capabilities and concepts.  It will require a whole new way to viewing current problems and a whole new suite of solutions.  These innovations will explode the amount of information at your fingertips for responding to a public safety incident.  Whether it is a large scale fire, a terrorist threat, or a downed power line, having a dispatch platform that can tie into all of the available information is necessary to resolve the problem quickly, effectively and as safely as possible.

     Information availability depends on your level of integration with the connected world and the world is connected with IP Technologies.  By putting as many of your current technologies onto an IP platform, you make your operations as flexible and as easily accessible as you need them to be.  IP is quickly becoming a universal language for information exchange and it is the driving force behind NG911.  Fortunately, P25 voice radio technology is already using IP standards and can integrate very easily with a NG911 platform.  CAD and Records management applications are also becoming more and more IP based for the flexibility and scalability that IP offers.