Technology continues to evolve and is more mobile now than ever. First cell phones, and now Voice Over IP (VoIP), text messaging, imagery and video have changed everything, from the way the public places 9-1-1 calls, to the manner in which emergency operations centers field and respond to those calls. The Nation's current 9-1-1 system is designed around telephone technology and cannot handle the text, data, images and video that are both increasingly common in personal communications and critical to future transportation safety and mobility advances. The NG9-1-1 initiative has established the foundation for public emergency communications services in a wireless mobile society (RITA).
What is NG 9-1-1?
Next Generation 9-1-1 (NG9-1-1) addresses the evolution of emergency call taking in a technology-saturated world centered on Internet Protocol (IP). IP will be the foundation of NG9-1-1 for years to come. However, we must not lose sight of the present and the fact that each call center has its own unique needs. After holding Lunch & Learns in partnership with Cassidian Communciations, here we share some important things to consider going forward that can allow you to plan ahead.
