Two-way radios are built for reliability, but like any essential technology, they sometimes need repair. For public safety agencies, schools, healthcare facilities, and businesses, a radio failure can disrupt operations and compromise safety.
The good news? A malfunction doesn’t always mean it’s time for a replacement.
Repairs are often the faster, more cost-effective way to extend the life of your equipment and keep your team talking. At Chicago Communications, we specialize in diagnosing, repairing, and maintaining Motorola radios with certified expertise you can trust.
Step 1: Troubleshoot Accessories First
Before assuming a two-way radio itself has failed, start with the accessories. Many issues trace back to a simple problem outside the unit. Common areas to check include:
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Batteries and Chargers: Make sure batteries are fully charged, seated correctly, and not past their lifespan. Even the best batteries lose capacity after 18–24 months.
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Antennas: Loose, bent, or damaged antennas can cause weak reception or no signal.
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Cords & Connectors: Inspect power cords, audio jacks, and speaker mic plugs for wear or poor connection.
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Compatibility: At ChiComm, we make sure you’re purchasing products and accessories that work together. But if you have items from previous purchases or other sellers, confirm compatibility. Using an older headset, charger, or battery with a newer Motorola MOTOTRBO radio can cause failures.
Often, replacing a battery, antenna, or charger can solve the problem without sending the radio in for repair.
Step 2: When It’s More Than Accessories
If the accessories check out, the radio itself may need attention. Signs that point to deeper issues include:
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Broken or unreadable screens
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Distorted audio or no sound
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Buttons or volume controls that don’t respond
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Radios that won’t power on with a known good battery
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Firmware or software glitches
At this stage, professional service is the fastest way to restore performance and avoid further downtime.
Step 3: Certified Repair Options
When it comes to two-way radio repairs, not all service is created equal. Choosing a Motorola-certified provider like ChiComm ensures your radios are handled to the highest standard — saving you time, money, and guesswork.
Here’s how the process works with us:
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Warranty Support: We’ll help you determine if the issue is covered under your manufacturer's warranty and guide you through the paperwork. If documentation is hard to track down, we’ll assist in verifying eligibility.
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In-House Repairs: Our certified service team can diagnose and repair many common problems right here at our facility, with genuine Motorola parts.
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Manufacturer Repairs: For complex issues, we coordinate directly with Motorola so your radios are repaired to factory standards.
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Software & Updates: Sometimes a malfunction is software-related. Our tech team can handle firmware updates and reprogramming so you don’t lose valuable time.
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Transparent Process: You’ll always receive a clear estimate for costs and turnaround before any work begins.
And if it turns out the issue isn’t with the radio itself, we can arrange a site walk to look at your entire communication system and make sure everything is working together the way it should.
With ChiComm, you’re never left guessing — we walk you through every step, whether you’ve purchased from us before or not.
Step 4: Staying Operational During Repairs
We know downtime affects safety and efficiency. That’s why we encourage customers to:
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Maintain backup radios for critical teams
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Build a fleet maintenance plan with scheduled rotations
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Partner with us to explore temporary communication solutions when multiple units are out for service
- Protect your investment and reduce unexpected downtime with a maintenance contract for your equipment.
Because we work closely with public safety agencies, schools, and businesses across industries, our team understands the operational impact of downtime and helps minimize disruption.
Why Choose ChiComm for Two-Way Radio Repair?
With decades of experience and a team of Motorola-certified technicians, ChiComm is proud to be the trusted repair partner for organizations across the Midwest. When you work with us, you get:
- Expert diagnostics and troubleshooting
- Access to genuine Motorola parts
- Local, responsive service and support
- Peace of mind knowing your radios are in certified hands
Get Your Radios Back in Action
When a two-way radio fails, it doesn’t have to slow your team down. From quick accessory replacements to certified Motorola repairs, Chicago Communications is here to keep your communication system strong and reliable.
Contact us today to schedule a repair or request a service estimate from our certified team.
