When a large global company acquires a local, family-run business, customers assume the worst, right? They brace for drastic culture shifts and familiar faces fading away.
This acquisition was different. CSE Crosscom’s decision to acquire Chicago Communications didn’t require changing what made ChiComm great.
Read on for what held strong at ChiComm, what got significantly better, and why we feel really good about what comes next.
Same ChiComm. Now With Global Resources Backing It.
In May 2025, Chicago Communications, a Midwest-based full-service wireless communications integrator, joined CSE Crosscom USA, a top-10 Motorola channel partner with operations across the United States, the United Kingdom, Australia, and New Zealand.
The new partnership places ChiComm within a global organization with greater resources and reach than most regional communications companies can offer.
Think of this merger less as a buyout and more as a significant upgrade for ChiComm, and for every customer we serve.
The Faces You Know Still Run the Show
One of the most common casualties of a corporate acquisition is the relationship. A vendor gets purchased, a new parent company restructures, and the person who knew your system, your facility, and your communication history is suddenly gone.
That did not happen here.
Chicago Communications still employs the same union technicians and installers who average 15 years of tenure. The 24/7/365 service model and the single point of accountability structure remain intact.
CSE Crosscom USA & UK CEO Mike O'Connor shared in 2025’s year-in-review:
"We kept the key elements that made their business successful while also creating opportunities for both company and personal growth."
So what does that mean for you? Our employees feel energized, and their confidence flows directly to the service you receive.
We Go Where You Grow
Here is where our story gets genuinely exciting.
While many regional communications companies draw a hard line at state borders, Chicago Communications has built a reputation for following its customers across Illinois, Indiana, Wisconsin, Michigan, and beyond.
Joining CSE Crosscom did not change our drive to show up wherever customers need us. It amplified the instinct.
For ChiComm customers with facilities in multiple states, or organizations that have outgrown what a single-region vendor can support, we can now follow you further and faster than before.
Richer Communications Portfolio. Same Trusted Partner.
The expanded relationship with CSE Crosscom also brings a significantly broader solution set to every ChiComm customer.
Voice, video, data, body-worn cameras, Distributed Antenna Systems, access control, and GPS and location-based software are all now part of what your ChiComm team can design, deploy, and service under one roof.
ChiComm has always operated as a full-service integrator.
What CSE Crosscom adds is depth:
- Broader manufacturer partnerships: Motorola Solutions, Avigilon, Avtec, TRBOnet, and SmartPTT
- Certified DAS engineering: iBwave-certified engineers specializing in ERCES, Public Safety DAS, and Cellular DAS
- Video and access control expertise: dedicated specialists in camera systems, video management platforms, and access control
- Body-worn camera solutions: with dispatch alerting capabilities already proven in retail and hospitality environments
- Integrated voice, video, and data: solutions designed to work together rather than operate as separate systems
Why Does This Range of Solutions Matter?
This expanded range of solutions matters because most organizations like yours do not stay static.
A school district that started with two-way radios eventually needs video surveillance. A hospital that deployed push-to-talk across campuses starts asking about access control. A manufacturing facility that relied on ChiComm for radio coverage now wants integrated data solutions on the floor.
When those needs evolve, the last thing people want is to start over with someone new. With ChiComm, customers bypass the hassle of starting from scratch.
Is ChiComm the Right Fit for You?
The most common regret we hear from organizations that switched to ChiComm? Not the price. It’s wishing they had found a partner who made safety and security feel more manageable sooner.
Nobody wants a painful implementation. Nobody wants to discover six months after go-live that the solution was right, but the execution was not.
ChiComm's implementation process is designed to remove friction entirely. Experienced union technicians handle staging, installation, and optimization; on-site training is part of the process.
The result?
- Seamless, instant communication across your entire operation
- One-to-many coverage that reaches every corner of your facility
- Improved situational awareness across every shift and every team
- A team that is actually confident using the tools in front of them
Now backed by CSE Crosscom's global resources, that same hands-on approach scales even further.
What Comes Next for ChiComm Customers?
The best part of this story is that it is still being written.
CSE Crosscom's growth trajectory is not slowing down. The organization is actively expanding across the United States and internationally, adding senior leadership, sales professionals, and technical specialists whose expertise is being shared across every branch in the network.
What grows is what ChiComm can bring to your next project. AI-assisted dispatch, integrated video and access control, body-worn cameras connected to real-time alerting—the landscape is changing quickly, and we can keep pace.
For organizations researching ChiComm for the first time, what you are walking into is a company with more than 70 years of Midwest roots, now backed by a global network with the resources and partnerships to support you wherever your operation takes you.
Keep Exploring
Want to go deeper on what the CSE Crosscom acquisition means for Chicago Communications and the road ahead?
- https://www.chicomm.com/hubfs/Press%20Release%20050525.pdf
- https://www.chicomm.com/about-chicago-communications
- https://www.chicomm.com/service-communication-equipment
- https://www.chicomm.com/blog/from-local-roots-to-global-reach-cse-crosscoms-2025-journey
