Of course, communications with clients and customers is key to meeting deliverables. But how you make processes work on the inside determines how well you satisfy those clients and customers and how efficient and effective you are in the process. That’s where the ability to communicate across your organization, through any situation, is essential. So, what are the best internal communications tools to ensure your teams deliver? An investment in the following equipment can keep staff connected.
Two-way radios are among the best internal communications tools for professionals across industries. Not just for public safety and manufacturing, they are also used regularly in hospitality, healthcare, and education. There are several reasons for this.
One, they simply work. They streamline communications down to one device so teams aren’t operating across multiple cell phones, laptops, and tablets, which can fragment how information is conveyed, especially if individual employees have their own coverage plans with differing features and capacities. With two-way radios, teams have instant communication through one channel, and staff can be immediately contacted anytime or anywhere. In addition, two-way radios can be used to track the location of people, supplies or deliveries, providing real-time access to information.
Also, unlike cell phones, two-way radios can work in environments where there are dead zones, such as in facilities with a lot of steel and concrete, areas blocked by hills or physical barriers, or large sprawling campuses. Communications get through clearly without dropped calls or staticky connections. Two-way radios can also work through power outages or emergencies when cell phone towers become overloaded. Based on this, teams can stay connected and on task and interdepartmental communication can be improved.
Moreover, two-way radios are essential internal communications tools because they cut costs. With two-way radios, businesses can consolidate monthly bills and eliminate cell phone usage fees. Also, because two-way radios are designed to be rugged and durable, they can reduce costly repairs and downtime.
Distributed Antenna Systems
If dropped calls are affecting your internal communications, another useful tool is a distributed antenna system or DAS. A DAS is a network of indoor and outdoor antennas that, along with bi-directional amplifiers, amplifies the strength of radio and commercial carrier signals and frequencies for more reliable in-building communications coverage. In fact, a DAS can boost coverage in 85% to 100% of a building or facility.
In addition, a DAS, combined with the bi-directional amplifier, can:
- Improve cellular and two-way radio communications within buildings
- Improve productivity
- Address all cellular carriers within a building
While video surveillance does not boost internal communications on its own, it does improve understanding and information on exactly what teams are communicating about. Advanced fixed or mobile video cameras can capture activities in real time and provide recorded images that can be referred to later. Video surveillance, combined with two-way radios or the technology of distributed antenna systems, can keep teams on the same page and be part of a comprehensive communications plan throughout the organization. It is also one more point of visibility that can not only ensure public safety, but also monitor staff, processes, and customer and client interaction.
Today’s technology can make improved communications and enhanced business outcomes possible. To learn more about integrating the best internal communications tools for your organization, contact us. Also, to learn more about how two-way radios can benefit your specific market, download our white paper here.