What draws someone to a career in wireless communications? For Brett Kahn, the answer lies in public safety, where reliability is more than a convenience. Systems have to work when somebody needs them. His technical, hands-on skill set, paired with a drive for technology, problem-solving, and real-world impact, makes ChiComm a natural fit.
What Does Brett’s Role Involve?
As ChiComm's Government Sales Account Executive, Brett works primarily with public safety and local government agencies. He helps them identify, design, and implement communications solutions, from radios, coverage, and infrastructure to dispatch and newer connected technologies.
Brett’s analytical approach comes with a deep respect for continuity. Many agencies in his territory have long-standing relationships with ChiComm. As their new rep, Brett makes sure customers never feel like they're starting over.
His path to sales began in service. Before ChiComm, Brett worked as a radio technician supporting large facilities and enterprise radio systems. He joined ChiComm's service team in 2023 and moved into Government Sales in 2026.
Diagnose First, Recommend Second
As a former service technician, Brett dives into the technical details of every customer conversation: "I want to understand what the customer is trying to accomplish before I start talking about equipment or putting a quote together."
Which customer relationship makes Brett the proudest? The moment he values most is when a customer who first knew him as "the new sales guy" starts calling him directly with a specialized question or a problem:
"That tells me the relationship has moved beyond just quoting equipment and they see me as someone who can help them work through an issue."
What Problems Hinder Agencies?
Coverage and reliability top the list. "Sometimes it's a radio that isn't behaving the way it should, sometimes it's poor coverage inside a building and sometimes it's a much larger system or infrastructure problem," Brett says.
Agencies lean on him to clarify what they need and plan ahead. Technology changes quickly, and customers are constantly weighing capability, interoperability, budget, and what their personnel will realistically use.
No two weeks look the same. "One day I might be looking at a coverage issue in a fire station, the next day I'm working through a radio configuration, a dispatch project, or putting together a larger infrastructure proposal," he says.
Much of his role involves connecting customers with the right people inside ChiComm and keeping projects from stalling. Those calls come from across the public safety community, including police departments, fire departments, 911 centers, and other local agencies.
Owning the Next Step
Early in his sales role, Brett realized how much follow-through matters. A single project can involve the customer, the manufacturer, ChiComm's service department, engineering, purchasing, and more.
"You can have the right technical solution, but if nobody owns the next step, a project can sit," he says.
Today, Brett takes a deliberate approach to accountability, confirming who owns each task and what happens next.
Outside of Work
Most of Brett’s time outside of work revolves around family. He’s also involved in real estate, so he’s usually working on some kind of property, mechanical, or home project: “I like things where I can build something, troubleshoot something, or learn how it works,” he says.
Why Brett Believes in ChiComm
Customers tell Brett they value access to people who understand their systems. With technicians, engineers, service, and sales under one roof, agencies reach someone who knows their system and its history.
Radios, coverage, dispatch, and infrastructure all affect one another, so Brett values a team that sees how the pieces connect. "Public safety communications problems usually don't stay neatly inside one box," he says.
Some of his favorite moments come when a problem gets complicated, and he can bring the right people together:
"I especially like being able to tell a customer, 'I don't know the answer yet, but I know who does, and we'll figure it out.' To me, that represents the company better than any sales pitch."
What’s Next for Your Agency?
As Brett puts it, ChiComm is much more than a company that sells radios. The team supports the entire communications environment, from radios and programming to coverage, dispatch, video, and system integration, and understands how those pieces interact.
Whether your agency is chasing down a coverage issue today or mapping out a system replacement years from now, ChiComm’s team is ready to help you take the next step.
