Critical Communications Lessons Learned From NATO
The recent events of the NATO summit in Chicago has a number of very important lessons that can be applied to our own communications
plans for our businesses.
#1 - Effective communication requires immediate access in critical situations. Messages cannot be delayed by network congestion or distances when situations are rapidly changing.
As protestors got more and more aggressive in demonstrating during the NATO summit, the Chicago Police relied on two-way radio communications to obtain orders directly from Police Supt. Garry McCarthy. Despite the radio communications amongst officers, miscommunications did occur, and without direct access to clarify, a potentially dangerous situation did not escalate any further than absolutely necessary. The Police maintained their professionalism, and the demonstration was allowed to resume in an appropriate manner.
#2 – Effective communications are extending beyond two-way voice communications.
The City of Chicago operates one of the largest video security networks in the world. Thousands of cameras located throughout the city were used to monitor and assist the police in maintaining a safe environment for citizens and visitors during the event. Without the use of video, less information would be available to CPD command staff who are responsible for deploying personnel and resources in the most effective manner. Video security is quickly becoming a very effective tool for public safety purposes, but it has applications far beyond monitoring protests. Monitoring remote road conditions, parks and recreational facilities, and public buildings can save thousands of dollars for a local municipality or corporation with several facilities.
#3 – Effective communications begin long before an incident begins.
Funding, technology obsolescence and expanding scope of services are often road-blocks to effective communications plans. The City of Chicago had been planning for the NATO summit for months before the event and their communications infrastructure is continually reviewed for its effectiveness as a public safety tool.
Planning for regular technology refreshes and for the inevitable growth of your operation are critical components to effective communications that can last into the future. Finding a partner that can guide you through those technology changes and make recommendations on how to find funding can be a major aid to you in getting over some of the initial hurdles. While you may not recognize any communications gaps in your current operation, you might find it important to review your plans with a technology partner like Chicago Communications to ensure that you aren’t overlooking an important technology or future technology that you can use to grow into tomorrow.
This is a guest blog written by Joe Mayer. Joe is a Solutions Consultant for 
