Customer Testimonials

Project Management Testimonial

NORTH SUBURBAN EMERGENCY COMMUNICATIONS CENTER

Sherrill Ornberg, Director                                 1420 Miner Street, Des Plaines, IL   60016

10 December 07

Mr. Tom Treichler

200 Spangler Ave.

Elmhurst, IL  60126

Dear Mr. Treichler,

I find myself in the enviable position of corresponding with you concerning two members of the staff of Chicago Communications.  While I’m not easily impressed and am seldom struck by the professional actions of someone enough to take time to provide accolades, your staff is an exception.

Our operation has had the opportunity, over two days last week, to experience first hand their expertise.  As you know, we replaced the former Des Plaines Police radio frequency private line with a more advantageous PL.  John and Jerry worked through all the obstacles, explaining the process and providing us with clear, concise understanding of the on-going status.  Without their expertise and resourcefulness, it is my belief that the continuity of service through our emergency Des Plaines police radio system would have been in serious peril, as well as the sanity of the NSECC staff.

I’ve found those members of your staff to be remarkably diligent, incredibly thorough, well organized and thoroughly professional.  They’ve left an indelible impression of Chicago Communication’s employees who did their utmost to provide this public safety agency with quality assistance. On behalf of the NSECC and the DesPlaines Police Department, we thank you.

Sincerely,

Sherrill Ornberg

Cc:  Joint Emergency Telephone Board

Proudly serving Des Plaines, Morton Grove, Niles and Park Ridge

Service / Installation Testimonial

WINNEBAGO COUNTY SHERIFF'S DEPARTMENT

January 9, 2007

John O'Brien

Chicago Communications, LLC

200 Spangler Avenue

Elmhurst, IL   60126

John,

I just wanted to pass on to you that I am very pleased and impressed with the work done by your technician, Curt Rockcastle for our Agency.  Curt seemed very conscientious and efficient in performing the work we needed done.  I will recommend to our fleet manager that we look into a service contract with your company for our fleet's communications needs.

Deputy Chief Kurt Ditzler

Winnebago County Sheriff's Department

420 West State Street

Rockford, Illinois  61101

Project Management Testimonial

MARENGO POLICE DEPARTMENT

September 7, 2005

Mr. Thomas Treichler
Manager
Chicago Communications, LLC
200 Spangler Avenue
Elmhurst, IL 60126

Dear Tom,

Our department recently finished a major communication center re-configuration project using your organization through the competitive bidding process. During this process we had to remove existing equipment, build new equipment, relocate files, desks, and everything else remotely connected with our communication center. All of this had to be completed without disruption to our dispatching services. Being that we are also a Public Service Answering Point (PSAP), this added to the challenge.

Not only did your organization representatives complete this monumental task, but it was finished in a timely and efficient manner. Your point of contact employee, John Larson, performed flawlessly and confronted problems in a “head on” fashion until they were solved.

It was a pleasure working with your staff and I would gladly recommend your company to others in emergency response communication services. Please feel free to use this recommendation as you see fit and forward my name as a very satisfied customer.

Sincerely,
Joseph M. Hallman
Deputy Chief of Police

Radio Rental Testimonial

August 11, 2005

Ms. Cynthia Glashagel
Principal
Chicago Communications, LLC
200 Spangler Avenue
Elmhurst, IL 60126

Dear Ms. Glashagel,

I would like to take this opportunity to compliment your staff on their support of my business when I have rented radios for my client events. In particular, Diane Dupasquier and Ron Michalowski are professional, understand a customers' needs and are detailed oriented. I have never had an occasion in the last 3 years, where the order was not complete nor programmed the way we requested. Diane and Ron are true assets to your organization.

Coming from a Communications Service background, I appreciate dealing with individuals that take time to understand what the "customer actually wants".

I look forward to many more years of working with your organization and thanks for cultivating great employees!

Sincerely,
Barbara Woods
President
Woods Event Management, Inc.

Radio Rental Testimonial

June 6, 2005

Mr. Kurt Hessler
Ms. Cinthia Glashagel
Chicago Communications LLC
200 West Spangler Avenue
Elmhurst , IL 60126-1524

On numerous occasions, the River Grove Police Department has had occasion to utilize portable radios rented from Chicago Communications. Recently we rented a number of portables for our River Front Fest which was held the weekend of July 15, 16 and 17th. Dealing with Diane Dupasquier and David Uvodich in your rental department was a very easy and smooth process. When we made a special request to receive the equipment one day earlier than originally agreed upon, Diane and David made it happen with no fuss. The equipment arrived packaged in a manner that made it easy to set up and worked perfectly as soon as we plugged it in. The equipment appeared to be in excellent condition and served us well for the complete event. Similarly, a few weeks earlier, we used radios rented form Chi-Comm for the Taste of Elmwood Park (which is actually held in River Grove) and that equipment also performed exactly as one would expect. We hope to continue to do business with Chi-Comm in the future should the need arise. Thanks for your prompt, efficient service.

Sincerely,
Dennis Raucci
Chief of Police
River Grove, IL

Radio Rental Testimonial

July 29, 2005

Ms. Diane Dupasquier
Chicago Communications
200 Spangler Avenue
Elmhurst, IL 60126

Dear Ms. Dupasquier:

The Summer Run for Fun of 2005 is finally complete and we want to thank you for helping make this year a great success.  The radios worked great.

We look forward to working with you again next year.  Thank you again.

Sincerely,
Michelle Schumacher
Race Director
Oak Brook Park District

911 System Testimonial

Dear Mr. Hessler and Ms. Glashagel

In early 2003 we embarked on the large project of remodeling our 9-1-1 center and replacing out radio and 9-1-1 consoles. We contacted your company are were assisted with our plans by Bernie Streit.

Mr. Streit was very responsive putting together schematic diagrams and explaining various available options and designs. After choosing a plan, we determined that, due to the critical nature of this equipment and Chicago Communication's familiarity with out current design and functionality, you firm would be awarded the project.

In late 2004 the project began with the removal of existing walls and the temporary relocation of the 9-1-1 and communications equipment. The project manager, John Allen, assisted by Mike O' Malley did an excellent job ensuring that our emergency services were never interrupted and throughout the project worked to lesson the impact of such a large project on our personnel who worked side by side with this team from start to finish.

Particularly noteworthy throughout this project were the efforts of John Allen. John was on-site everyday from start to finish. He did an excellent job coordinating the project with subcontractors and diligently worked to see that all work was completed to our satisfaction.

Moreover, then we encountered unforeseen problems, Mr. Allen addressed them immediately, to our satisfaction and without additional expense.

We are certainly please to have Chicago Communications for this project. Please pass on our appreciation to all the people involved in this project.

Sincerely,